Born: St. Charles, Ill.
Education: B.A. economics/social studies, 1971, and Master of Health Administration, 1973, University of Iowa
What was your first job, and what did you learn from it?
My first job was to be a waitress at a little diner in West Chicago. I learned to multitask and to remember and I still carry this with me to this day to be kind to any server I ever have in any restaurant.
Whom do you admire most and why?
I admire Gandhi because I think he demonstrated that an individual person can make a difference.
What’s your definition of success?
Feeling proud of the work I’ve done and having good fun and family who love me.
What’s your favorite part of your job?
That every single day is different and it requires problem-solving skills that are never routine or rote.
What’s the best business advice you’ve ever received?
Your workday is off to a bad start. How do you turn it around?
I will get out and walk around. I’ll go to the neonatal intensive care unit where the babies are and that always makes me feel better.
When you were little, what did you want to be when you grew up?
When I was young, I wanted to be a ballet dancer, but I can’t really say that at this age.