Mary Skipton knows about taking risks.
She took her life savings and her retirement and committed them to founding Energon Inc. to take advantage of the deregulation of the natural gas industry in Illinois. She saw the deregulation as a unique opportunity that would only happen once.
She knew that a small company’s longevity is driven by its niche in the industry. When launching the company in 1992, Skipton knew the company must differentiate itself from the other players in the market. The company achieved this by developing its own software to manage customer accounts; providing quarterly and annual budgets and rate and cost savings analyses at no cost to the customer; not using automated phone attendants real people have always answered the phones at the company; and managing information on a timely basis.
Skipton has always believed that the key to profitability was not how many customers you have but who you have as customers. Not all customers are a good fit, and Skipton never intended Energon to be a national company. However, its superior customer service and responsiveness, its focus on margin over volume, and its commitment to following risk guidelines and managing its accounts receivables has resulted in serving clients locally, even though their scope of operations are national and international.
Energon’s customers include 16 Fortune 500 customers as well as a select group of private companies in Chicago, New York, Boston, Dallas and Los Angeles.
HOW TO REACH: Energon Inc., www.energoninc.com or (312) 443-5700