Change agent Featured

8:00pm EDT June 25, 2008

Mike Simmons is the chairman, CEO and co-founder of T2 Systems Inc. Simmons has led the company through 12 years of exponential self-funded growth and continues to set T2’s corporate strategy and champion its execution.

Simmons is committed to his employees and, more importantly, his customers’ success. He has focused his business on providing high-level customer service and attributes T2’s success to focusing on developing relationships with customers and providing key after-sale support and services.

In 2007, T2 found it harder to maintain its high standard of service and customer care because of rapid growth. Simmons realized it was time to change how the company sells, delivers and supports its technology solutions. Working with his leadership team, he established a customer relationship management organization uniting sales, solution delivery and support. This group is collectively incentivized to sell, deliver and support solutions in a way that creates happy customers and achieves company financial objectives. Through the first quarter of 2008, the group has already met and exceeded revenue goals and significantly improved the customer experience.

As Simmons was working on how to best organize the company’s resources, he continually opened himself up to customers and employees. Through town-hall and individual meetings with customers and employees, he worked to incorporate their feedback into T2’s strategy. His focus on his customers’ success is ultimately what has made him successful.

HOW TO REACH: T2 Systems Inc., www.t2systems.com