Place of birth: Cincinnati
Education: Attended Naval Academy Preparatory School, Rhode Island; University of Cincinnati
First job: Breaking up and hauling away a concrete pad in preparation for the installation of a new walk-in refrigerator
Whom do you admire most in business and why?
Chicago restaurateur Richard Mellman. He always been an innovative thinker and executes at an excellent level. You have to admire people like the Walton family (of Wal-Mart fame), and the things they done from a strategic perspective are pretty special. I admire some of the early adopters of quality processes.
What’s the most important business lesson you’ve learned?
Persistence. The road we travel always has obstacles in it, with its ups and downs. You must have an attitude and a mindset to stay the course.
What are the most important qualities in a leader?
It’s got to be your attitude. That helps in all areas of your life, not just business.
How would you describe your leadership style?
I’m a very positive and enthusiastic leader with a can-do attitude. I try to influence everyone in our organization to do everything they can do to satisfy our guests.