Education: Undergraduate, Boston College, 1979; MBA, Carnegie Mellon University, 1981
First job: Procter & Gamble, brand management
What has been your greatest business challenge?
Finding great people.
What has been your toughest business challenge?
Personnel decisions. [I try to handle them] fairly and with as many facts as possible. Sometimes you’ve just got to make tough decisions, and I really want to be fair, but I don’t shy away from them.
I believe in making them sooner verses later. Things that become tough don’t usually get better over time; they get worse over time if you just let them sit.
What has been your greatest business lesson?
It’s have a great product first. A great marketer on a lousy product isn’t going to go anywhere. Even a moderately successful sales driver on a great product will do really well.
I’m quite lucky that we have great people and a great product. We change people’s lives.
Whom do you admire most in business, and why?
Jack Welch. I admire him for his focus on winning, not just on playing the game.