When Rick Maxwell graduated from college in 1976, his future father-in-law invited him to join the family business. He decided to accept, and Maxwell spent the next two decades working his way up and growing the business’s revenue.
While the revenue had grown, so had the number of family members, and Maxwell now faced working with people with opposing philosophies about how to run the company. He and his wife decided to purchase 40 percent of the business, but they had to find the funds to do so. He used his connections in the banking industry and secured the money needed, but they personally guaranteed the debt, so failure was not an option.
When he purchased the company in 1995, it came with a sales staff, service technicians and existing customers, but he didn’t have a support staff to handle the day-to-day operations. In three months, he had gotten furniture, computers, phones and additional staff to handle billings, payroll and payables. At this point, Maxwell named the new company OfficeWare Inc., which integrates hardware and software for the reproduction industry.
Since starting the new business, he has focused on his team and making a great work environment for them. He invests in new technology and rewards employees for their efforts, giving the top employees a weekend at a hotel and a five-hour, $1,000 shopping spree at Christmas.
He also creates long-term relationships with customers by giving them value-added services to differentiate OfficeWare and continue its success.
HOW TO REACH: OfficeWare Inc., (800) 888-2797 or www.officeware.com