Every business leader knows that they’re going to face some bumps in the road. But even with the experience that Chris Cole and Jim McCarthy had, no one could have told them what would happen exactly one week after they went into business as a full-service model for providing material-handling technology and products and services to the retail distribution industry on Sept. 4, 2001. Many companies lost a lot of ground after the attacks of Sept. 11, but Cole, Intelligrated’s CEO, and McCarthy, the company’s president and chief operating officer, fought through that initial brick wall and have seen nothing but growth. Instead of worrying about what would happen to their industry after the attacks, Cole and McCarthy trusted their employees, their business plan and their focus on high-quality customer service. Those principles have proven critical to Intelligrated.
Today, the company has grown from 17 employees to more than 560 employees. But Cole and McCarthy work hard to keep the entrepreneurial spirit that brought them together at the heart of the business. Passing on the Golden Rule of treating customers the way you want to be treated to truly value each new customer, Cole and McCarthy lead the example on customer service. They also continuously communicate to employees about growthgoalsandbusinessplanstocreateaculture that can handle any adaptation in the business. And if they need any help with adjusting on the fly, Cole and McCarthy can tell them a prettysolidstoryaboutsurvivingadversity.
HOW TO REACH: Intelligrated Inc., (513) 701-7300 or www.intelligrated.com