Education: Bachelor’s degree, The Ohio State University; J.D. University of Michigan
What is your definition of success?
Having fun at your job or liking your job
What was the last book you read?
‘Too Big to Fail’ by Andrew Ross Sorkin
What is your favorite part of your job?
The client interaction
Whom do you admire most in business and why?
I’m a big fan of Jim Collins’ work ‘Good to Great.’ But in terms of CEOs, John Barrett, the chairman, president and CEO of Western & Southern Financial Group, and the reason why is because I think he epitomizes level-five leadership.
What business lesson have you learned that could benefit others?
Don’t listen to the squeaky wheels, and especially don’t be overly influenced by the last one you heard.
On dealing with the economy: I did a lot of things, but in general, what my advice would be in confronting such a thing is to develop a plan. Make sure you clearly communicate it to others so that everybody in the organization knows what it is. Don’t be so wedded to it that you can’t adjust as appropriate. Be consistent and disciplined about adhering to the portions of the plan that don’t get changed so people don’t get confused about what the plan is.