Place of birth: Dover
Education: Bachelor of arts degree, magna cum laude, Capital University; juris doctor, Capital University Law School
First job: Attorney in small private law firm doing domestic relations and criminal work
Whom do you admire most in business and why?
I admire a number of people in business, including a number of business icons. But I most respect and admire the team of people I currently work for and with because of their vision, passion, work ethic and ability to balance what is right for the customer with what is best for the long-term financial viability of the company.
What is the most important business lesson you’ve learned?
It may sound trite, but the most important lesson I’ve learned is that the success of a business is all about having the right people on your team. One cannot and should not make excuses for or coddle people who cannot keep up or will not buy in.
What has been your toughest business challenge?
Finding and keeping the right people.
Describe your leadership style.
I was diagnosed in one of those personality analysis exercises as an ‘amiable driver,’ and I think that is very descriptive of my style. I am approachable and involved, but I demand the same level of commitment and drive from those who work for me as I expect from myself.