The Bryan file Featured

7:00pm EDT February 23, 2009

Born: Cincinnati

Education: Bachelor’s degree, economics, Ohio Wesleyan University

First job: Cutting grass and selling firewood

What is the most important business lesson you have learned?
Pick up the phone and talk, and get both sides of the story before you make any decisions or conclusions.

What is the best business advice you’ve received?
My father gave me an important piece of wisdom, and that was to sleep on any correspondence of a sensitive or confrontational nature. Usually, you rewrite or even delete your original message, as the next day things that are important — family, friends, co-workers, your community and everyone’s health — supersede the original issue altogether.

What is your definition of success?
Confidence and happiness in what you are doing, just like the shoeshine boy in the John Cash song. It doesn’t matter what you do, but how you do it and the pride and precision you bring to it.

What do you like best about being a leader?
The pursuit for victory against all of our competition to know that I have led my co-workers to the top of our game and that we have crushed our competition at all levels. That we are the industry leader in everything that we strive to do and continue to do so.

If you could have another job instead of being a president, what would it be and why?
Hard to answer, (because) as a small business owner I am rewarded with the luxury of doing a lot of different functions. I have two outside interests that I would have enjoyed as a career — flying and videography.