The Vincent File Featured

8:00pm EDT August 26, 2009

Born: Ann Arbor, Mich.

Education: University of Michigan, BA and JD

What was your first job, and what did it teach you?

Paperboy for the Detroit Free Press at age 11 — I learned to get up early, provide consistent service and save money.

Whom do you admire most and why?

Louis Stein, my grandfather. He had a great work ethic, great people skills, a great sense of humor, and he always made time for me.

What’s your definition of success?

Having passion for what you do

What’s the best business advice you’ve ever received?

Plan your work; work your plan.

Your workday is off to a bad start. How do you turn it around?

I call my wife.

Vincent on client service: I tell folks that if someone’s willing to call me and ask me to help — and is willing to pay me for that help — that’s the greatest compliment I’m ever going to receive. And you jump through hoops to make sure you provide the service that they want in the manner that they want and within the time frame that you want. As you do that over time, you develop those relationships of trust.