Stephen Brown is responsible for the consultative design and engineering support of the Mitel product and applications portfolio, which is a key component for the company because of its extensive network of business partners and U.S. sales force. He has previously worked in many roles, including technical support, systems and sales engineering, business development, and strategic alliance management.
Q. How might business owners and executives benefit from installing a VoIP network?
One benefit is what we refer to as dynamic status and dynamic extension. It allows you to have only one number to manage. If my phone rings in Atlanta, it will also ring my mobile device and up to a total of eight other devices, and it routes those calls to me wherever I am. Obviously, I’m more available, and it reduces the amount of calls that go to voice mail. It also helps from a cost perspective for a business owner. I can start to control some of those mobile costs. Normally, if I take a call that is routed into my network and then off to my mobile, instead of just straight to my mobile, where I might have national or international roaming charges, I can actually move that call back to my voice network and save those roaming charges.
Q. What is a realistic time frame to allow for the installation?
We have a lot of VSB customers, very small businesses, who have 20 or so users, and those can be done in a week or less. It does depend on the customer, the network and the type of deployment. The average is probably three or four weeks, depending on the number of applications.
Q. How might the continuing discussions over net neutrality and Internet regulations affect businesses and business networks?
Net neutrality is all about protecting the intent and integrity and treating everybody’s traffic equally across the network. For us, I don’t think it matters much, because if you look at the way most Voice over IP networks work, they’re deployed on managed networks. So I don’t necessarily see it affecting folks too much from an infrastructure perspective.