Quick, name two words which, when frequently used by servers, increase tips by a minimum of 12 percent.
The answer? "For you."
Rather than saying, "Would you like some more coffee?" the savvy waiter says, "I brought more coffee for you." The patron perceives the service to be more personal and tips accordingly -- on average, 12 percent more.
It's easy money and a great way for your staff to increase perceived value with customers and co-workers without working harder.
If you're looking for a way to help your staff improve its customer service skills, consider implementing those two words into any training program. You won't be sorry. Jeff Mowatt (firstname.lastname@example.org) is a 20-year veteran of the service industry. Contact Jeff at (800) JMOWATT for a free catalogue about his training tapes and services.