Anthem Blue Cross and Blue Shield
Joseph LaGuardia, regional vice president
From a health and wellness perspective, innovation is imperative. Anthem is constantly creating new ways to communicate needed health information to its customers.
For example, Anthems broad network of physicians and hospitals can be reviewed online at the companys Web site, www.anthem-inc.com. As Anthems corporate mission is To improve the health of the people we serve, it continues to develop educational materials and provide more services to customers on the Internet.
By sharing valuable information on everyday health and on effective treatment and prevention of illness, Anthem works diligently to improve the health and quality of life of our members.
Brouse McDowell, Akron
Carol Todd Thomas, director of administration and COO
Its clear that if you dont innovate, youre out of business. Brouse McDowell decided a couple of years ago that in the legal profession, you need to innovate and understand the environment in order to serve your clients.
Our clients are looking for new solutions from us and its an entirely different market out there than its ever been. Weve had to be responsive to the needs our clients have by innovating the way we deliver service. Weve done that through the use of technology.
We use technology to increase the service level to our clients, reduce their costs, speed up the delivery of our services and communications and to really operate in the same environment that theyre living with on a day-to-day basis.
John Opdycke, event marketing manager
Without innovation, we (Nextel) cant be the industry leader. Thats our goal to bring new products and new applications for those products to our target market sooner than anybody else. And without being innovators, thats hard to do.
Terry Tung, regional director, enterprise services
Sarcom innovates by developing best practices in customer satisfaction. Through these initiatives, the company has achieved a 99.32 percent customer satisfaction level.
Its done through surveys, completed monthly, and all employees are trained monthly in ways to help customers better. Its a constant reinforcement of the companys mission.
Thats been the companys claim to fame and the reason we feel were so successful, Tung says.
For example, each employee is empowered to solve customers problems: Up to $500 per incident with no prior management approval or paperwork. Problems are resolved quickly within 48 hours.
Teresa Wetzel, marketing manager
ICG, headquartered in Englewood, Colo., is a telecommunications provider of high-quality, integrated communications solutions. ICG offers local, long distance and enhanced telephony and data communications to small- to medium-sized businesses.
As a leading competitive telecommunications provider, ICG Communications Inc., embraces the notion of innovation. In fact, its employees creativity and ingenuity have put ICG on the forefront of the voice and data industry. As a telecommunications leader, ICG continues to play a revolutionary role in the industry, which is rich with past, present and future technological accomplishments.