A year ago this month, C.J. Petitti told SBN his not-yet-2-year-old call center in Hilliard would reach $12 million in revenues by years end. [Theyve found a calling, June 1998].
Turns out, he underestimated himself.
Petittis Hilliard-based CallTech Communications Inc. not only grossed $13.5 million in revenues for 1998, hes now projecting that figure to hit $22 million in 1999. In addition, CallTechs staff grew from 500 in June 1998 to 965 as of this April, and the companys call volume jumped from 425,000 per month to more than 700,000 in that same time period.
This fast-track growth resulted from new clients, including Cable & Wireless USA and Universal Studios, as well as expansion with existing ones, such as Priceline.com Inc. To accommodate Pricelines recent business surge alone, for example, Petitti increased his staff from 20 to 280 in one year.
To make room for all this growth, late last year CallTech expanded from a 12,000-square-foot space on Arlingate Plaza to an additional 42,000 square feet on Equity Drive. Petitti is also opening a Florida location, which is expected to be operational by August.
As Petitti puts it: Were rockin.
Thats news to me
Urban Environments Inc. has won five Landscape Ohio! awards from the Ohio Landscape Association, including three for residential projects; one for the commercial landscape maintenance of the Metro Center Office Complex in Dublin; and another for the installation of landscape and irrigation at the 1997 BIA Parade of Homes Foundation House.
Westerville-based Abrasive Technology Inc. has acquired the manufacturing assets of Johnson City Hytech Abrasives LLC of Tennessee. This is the 11th acquisition for Abrasive in the past 13 years.
EXXCEL Contract Management Inc. has been named the 1998 National Volume Builder of the Year by the Buildings Division of Kansas City, Mo.-based Butler Manufacturing Co. EXXCEL has received the award for three consecutive years. These people are scientists of this business, says Richard Jarman, president of Butlers Buildings Division. They run their business on the basis of mutual respect for all, and their passion for doing business better than anyone has earned them another National Volume Builder of the Year Award.
Reitter Stucco and Supply Co. has won one of four national Excellence in Exterior Insulating Finishing System Design Awards presented by the EIFS Industry Members Association. Reitter Stucco won the renovation retrofit award for its work on the Anchor Hocking plant in Lancaster.
Ruscilli Construction Co. Inc. has received a Design of Merit Award from Mason-based Steelox Systems Inc. for its Dorcy International project at Rickenbacker. The competition, open to contractors who have supplied clients with Steelox building or roofing systems or components, judges projects on functional and attractive use of building materials, unification of design and appropriate use of space and scale.
Columbus-based CTL Engineering Inc. has opened its first international office, in Bangalore, India. Other offices are planned for France and Malaysia. These offices will work with merchants involved in global trade and interested in providing product testing on import/export merchandise.
Success magazine has ranked Stanley Steemer International Inc. of Dublin third in its annual Franchise Gold 200 list. The list recognizes the best-run franchise companies in the nation as measured by financial health, corporate management, growth and stability, the quality of support given to new franchises and opportunities to buy additional units at a good price.
The Ohio Tax Credit Authority has approved a 10-year, 75 percent tax credit for Abercrombie & Fitch Stores Inc. to relocate its headquarters and a distribution center to New Albany in 2001. The estimated $104.5 million project is expected to create 409 jobs and retain 291 within the first three years of operation.
The American Heart Association has tapped Gerbig, Snell/Weisheimer & Associates Inc. to develop a nationwide, multiyear marketing program to address compliance issues in people with heart disease and stroke.
Costello Nardecchia Advertising has been retained by Frazeysburg-based Williams-Burg Square Homes for marketing services and by the Kroger Co. for Midwest operations project work, including broadcast television and in-store promotions.
Greencrest has been hired to develop a logo, handle public relations and create communications pieces for Capital Procurement Ltd. and to conduct research and develop marketing materials for Fox Embroidery. Both new clients are Columbus-based companies.
The Prometheus Group, a Columbus-based manager of municipal Internet utilities, has signed an agreement with Massachusetts Braintree Electric Light Department to provide ongoing engineering, remote system monitoring and help-desk services.
Columbus/Worthington Heating and Air Conditioning Co. has been purchased by Florida-based Blue Dot. Services Inc.
Out of the Box Designs has begun a relationship with Advanstar Communications Inc.s regional office in Cleveland to market Advanstars mix of communication products and services, which includes 70 magazines, journals, and newsletters; more than 100 expositions, trade shows and conference events; reference books; industry directories; and multimedia products.
Arlington Court Nursing & Rehabilitation Center has hired Brad Granger as COO, a new position created in response to the facilitys growth and large number of patients receiving physical, occupational and speech therapy. A licensed nursing home administrator, Granger previously was COO for a Regency Manor, a Columbus-based rehabilitation and subacute center, and chief administrator of a Wapakoneta nursing home.
Cardinal Health Inc. has appointed Stephanie A. Wagoner as president of its new financial services company, Cardinal Health Capital Corp. Also at Cardinal Health Inc., Richard J. Miller has been named CFO; Connie R. Woodburn has been named corporate vice president, professional and government relations; Leonard G. Kuhr has been named corporate vice president and treasurer; and Michael E. Beaulieu has been named corporate vice president and controller.
Acock Associates Architects has promoted Peter Confar, Ed Nabakowski and Mitch Acock to partners.
Harlan W. Robins has joined Baker & Hostetler LLP as a partner in its Columbus office. Prior to joining Baker & Hostetler, Robins was associated with the law firm of Jones, Day, Reavis & Pogue.
Jesse Turner has joined CM Direct as COO and will be responsible for managing the direct marketing agencys financial, employee and vendor relations. Prior to joining CM Direct, Turner was employed for 10 years in the distribution operations division of The McGraw Hill Cos.
The Ohio Chamber of Commerce has elected several local executives to its board of directors, including: Robert R. Boehm, president, Boehm Inc.; Reginald L. Carter, senior vice president, operations, Columbia Gas of Ohio; Megan T. Galajda, regional manager, government relations, GE; Cathy B. Miley, vice president, director of regional operations, State Auto Financial Corp.; Mark W. Kontos, senior vice president and CFO, Battelle Memorial Institute; Neal F. Zimmers, resident vice president, state relations, Ohio, CSX Transportation; and W. Craig Zimpher, government relations vice president, Nationwide Insurance Enterprise.
The Franklin County division of the American He art Association has chosen Dimon R. McFerson, chairman and CEO of Nationwide Insurance Enterprise, to receive the Heart Higgins award in recognition of his community service and leadership in Central Ohio. The award is named after retired U.S. Army Gen. Hugh Higgins, who before his death in 1997, was an American Heart Association volunteer for more than 20 years at the county, state and national levels.
Mazatlan Inc., a Pickerington restaurant, has named board members, including Jose G. Melendez, president; Sergio Munoz, vice president; and Rene Morales, secretary. Part owner Paul Apolinar Alvarez will serve as co-manager; Melendez also will head up the kitchen.
Greg Gelting has joined Fifth Third Bank as vice president of the residential lending division. Also at Fifth Third, Andy Dale has been named assistant vice president in the commercial lending department.
Roy H. Williams has been named executive vice president of economic development for the Greater Columbus Chamber of Commerce. He will be responsible for the chambers $4 million annual Advantage: Columbus strategies to build strong regional coalitions to promote Greater Columbus. Prior to joining the chamber, Williams was partner, co-founder and president of The Economic Development Group Inc., an international economic development consulting firm with offices in Columbus and Phoenix.
The Fairfield National Bank has promoted to vice president positions the following: Barron M. Walker, who joined the bank in 1994 as a commercial lender; Daniel L. Bates, a 14-year employee of the bank; and Timothy D. Hall, formerly assistant vice president and commercial lender at Fairfield National.
Retail Planning Associates has promoted Bob Murch to vice president of finance. Murch joined RPA in 1996 after having performed financial analysis for The Limited for five years. Also at RPA, Eric Harned has been promoted to vice president of new business development and analysis. Harned has been with RPA since 1993.
Mary Ostrom, a 10-year employee of Columbus-based Nationwide Global Holdings Inc., has been promoted to vice president of Latin America business development.