Education: Undergraduate degrees, physiology and government, Ohio University; master's degree, public administration, Ohio University
First job: J&L Steel, as a laborer in the steel mills in Cleveland
Career moves: Summer jobs for then Cleveland Mayor Ralph Perk; managed a restaurant after college; Ohio Legislative Budget office during grad school; after college, Senate Republican Caucus as chief financial analyst, promoted to chief operating officer; left for private practice as a lobbyist in 1986
What is the biggest challenge in business you've faced?
The biggest day-to-day challenge is to position our company ahead of the competition if we want to stay on top.
Whom do you admire most in business and why?
I admire Alan Greenspan because he has survived the test of time. He's been consistent, and is rarely, if ever, influenced by others. He has truly stayed the course.
> What is the greatest lesson you've learned in business?
It's nothing personal. It's business.