The Glimcher file Featured

8:00pm EDT August 26, 2007

Born: Columbus

Education: Arizona State University, bachelor of arts degree, political science

What is the biggest business challenge you have faced?

Our industry is constantly changing. We’re retail landlords, and real estate is always changing. For us, the challenge is really watching the trends and staying ahead of them. We have several thousands of retail tenants within our portfolio. Understanding which new concept is coming out and trying to be on the front end of the growth curve is important.

What is the most important business lesson you have learned?

Nothing stands still — we live on the notion that you’re going to move forward or backward.

Glimcher on balance: Our corporate culture is about the whole person — not just about the person as an employee; it’s about the whole person. If any part of life is out of balance in those three main areas — work, family, community — you’re not going to be happy.

If someone works 80 to 100 hours a week, they’re probably not a great employee because they’re probably out of balance in the rest of their life and they’re not the best person they could be. Work is one component of life, but it’s not every component of life.

We talk a lot about family. We make it clear to people we don’t want people who only work and don’t think about anything but work. We had a conference this week, and one of our senior people didn’t attend because he had a family obligation important to him. Other people covered for him so he could tend to that. It was a conversation that lasted seconds and not minutes. If it was important enough to him, we had to find a way to make it happen. We don’t just talk about the fact that balance matters — we live it.