Gary Bumgarner, vice president and general manager of Moores PBE Inc., a refinish distributor which supplies paint to Three-C
[Hes] very innovative, very customer-driven, very intelligent and ... very shrewd. I dont mean that in an underhanded way; hes just very conscious of costs and what it takes to make it go in this industry.
For a long time, Id have said hes an overachiever, but I think hes got that more in line now. ... I think hes perceived as an A-type personality with a strong belief in advertising. He puts a face with what he does. A lot of people in this industry have good ideas, but they sort of hoard em in. He puts em out in front of everybody.
He doesnt come at my company with directives. He comes to me with ideas and asks how its going to impact my business ... which is refreshing from a vendors standpoint.
Hes a day-to-day man. Hes there from morning to night. You can catch him there in a suit; you can catch him there in blue jeans. Hes in the face of his customers and his employees. Hes not a silent-type owner. Hes very hands-on. ... I think hed admit to you hes tried a lot of things that havent been successful, but instead of lingering on them, hes moved on. Some people are very slow to react to making a wrong decision. I think he acts on those things quickly.
Roger Geiger, state executive director of the National Federation of Independent Business/Ohio
As an outsider observing what hes done, he truly has the reputation of being the David thats fighting the Goliath. ... In terms of an organization that likes to see members become active, he clearly is one that can be used as a model. ... I dont know anyone else who has taken a cause like he has and taken it to the airwaves and made it part of his marketing strategy. If other small- to medium-size companies or even corporate America started to do some of the things hes doing, Wow! Talk about being able to create some really positive synergies out there.
My perception is very positive. I doubt if I went to a group of insurance folks that they would speak highly of him, but a lot of folks, particularly in the small business community, can empathize. They get caught in the loop of selective contracting a medical provider having the same problem with the health insurance industry, a small retailer having a gripe with Coke or Pepsi over exclusive contracting issues. My sense is there are a lot of different folks, not just collision repair people, who are probably saying, Go for it, Bob!
I think business owners need to put their money where their mouths are and hes certainly done that.
Cris Gillespie, past president of the Kiwanis Club of Columbus, which named Juniper as honorary chairman for its 1998 charity duck races
Bob worked with us very nicely. A lot of times when you get a name person to be part of an event like that, you dont get lot of access, but Bob was very helpful. We were raising money for a summer reading program for children and we asked Bob to lend his name and himself as a spokesperson for our event. ... He seemed to really get behind the project. ... I truly believe he had an interest in our cause. He was not just in there to get his name out, although I suppose that didnt hurt. ... Im just always glad to see someone with a business, who seems obviously in it to make a buck, give something back to the community.
Cheryl L. Grossman, Mayor of Grove City, where Juniper resides
I think he has taken some pretty big challenges and has been successful. ... I marvel at his accomplishments there and I can appreciate the time it takes. ... Were very proud that hes chosen Grove City as his home and Im very happy for his success.