Birthplace: Hornell, N.Y.
Education: Bachelor’s degree, English, Hope College, Holland, Mich., 1970
What’s the biggest business challenge you’ve faced?
When I came to ShowBiz and Chuck E. Cheese. I knew the risk was high, but I thought if we could buy ourselves some time to get things turned around, we could get it done.
What is the most important business lesson you’ve learned?
Believe in your people and earn their trust.
What is your work philosophy?
To make sure that my priorities are clear and that I remain extremely focused.
What’s the best work advice you’ve ever been given?
Keep it simple. Make sure you are focused on the right things.
Frank on failure: I’m a big believer in business that if you don’t have some failures along the way, you aren’t doing enough. I think sometimes in business, people get all caught up in making the right decisions.
I think it’s equally important that you have a company or culture where failure is not only tolerated but accepted, accepted in the sense that if the thought process was right, if the strategy and tactics are well-thought-through, if the execution of what you’re doing is done in a quality way, and it doesn’t work, I’m OK with that.
Then you need to step back and say, ‘Where did we miss? What in our thought process or strategy was wrong?’