Education: Bachelor’s of business degree, Boise State University, 1977
What is the most important business lesson you’ve learned?
I would say three things, and I say them all the time. People support what they help to create. What gets measured gets managed. What gets rewarded gets repeated.
What’s the best work advice anyone has ever given you?
The best advice was, 90 percent of your problems are process, not people. Fix the process, and people will be hugely successful.
What are some of your favorite business books?
The most important book I’ve ever read in my business career is Peter M. Senge’s “The Fifth Discipline” and the whole concept of systems thinking. The management team read “From Good to Great” and used it in managing the business.