Education: Michigan State University, business administration and accounting
First job: Staff auditor for Plante & Moran CPAs
Whom do you admire most in business and why?
Steve Forbes and his business philosophy of letting the markets take care of themselves without letting people abuse the markets. Also, Roy Western, former president of Citizen's Insurance Co.
He pulled the company out of bankruptcy and created a business model that revolved around the agents as primary customers.
What is the most important business lesson you've learned?
Discipline in detail.
What has been your toughest business challenge?
Reducing our staff when we reorganized the company.
Describe your leadership style.
I am not a micromanager. Most people know that if I start getting my nose into the details, then something is wrong.