The Maryland File Featured

8:00pm EDT August 26, 2009

Education: Bachelor’s degree in applied mathematics from Alabama State University; master’s degree in biostatistics from the University of California — Berkeley; doctorate of public health with a concentration in health services administration and planning from the University of Pittsburgh

What is the best business lesson you’ve learned?

I have found that being direct, facing the realities of your challenges, setting a course and — most importantly — holding your team and yourself accountable is the secret to success.

What traits or skills are essential for a business leader?

Demand accountability, lead by example, listen to people. Never forget the reason you exist. In health care, always stay in touch with our patients.

What universal truths have you learned about leadership?

I truly believe that to be successful, you must lead by example. To instill confidence, you need to have the qualities of a leader that you yourself would want to follow. You must earn trust and respect to be an effective leader. It is critically important to surround yourself with a talented leadership team.

What is your definition of success?

Long-term sustainability — our health care system is a critical resource in this community, and we must continue to be here for our patients and our associates.