Retail & Consumer Services
As president and CEO, Phil Hagerman has led the development and growth of Diplomat Specialty Pharmacy without a role model or industry leader to emulate. He has created unique niches, such as pharmacological care for patients with serious chronic illnesses, complex medical conditions and tailored expert disease therapy management services.
These niches provide opportunity in the form of higher margin and also higher risk. As an active advocate for its patients’ health, Diplomat offers unique, disease-specific management programs designed to keep patients healthier longer, charting a new course in patient care.
Hagerman’s desire to be more than a retail pharmacy and his determination to be successful has resulted in the realization of Diplomat as a premier provider of specialty pharmacy programs. His risk strategy is to be aggressive using conservative business principles and aggressive in trying new things, creating models and realizing that moving forward doesn’t always mean moving in a straight line. He is also quick to stop a project if it is not working.
“In a world full of unsustainable (health care) models, we succeed by building sustainable economic models,” Hagerman says.
His ability to turn business vision into business reality is reflected in high-touch models that are tied to technology. These models house key information so that patients and their providers, doctors and managed care companies don’t have to remember everything, and they allow for more effective communication.
Hagerman’s high standards paved the way for Diplomat to be named in the 2009 Inc. 500 list of fastest growing companies, and it ranked No. 1 in total revenue within its category of health care. A growth rate of 917 percent from 2006 to 2009 reflects on the strength and momentum of such standards as well as in financial performance.
How to reach: Diplomat Specialty Pharmacy, (888) 720-4450 or www.diplomatpharmacy.com