Education: B.A., psychology, M.A., education, University of Michigan
What are some important business lessons you’ve learned?
Always be nice. I’m actually in my third career, and every place of employment I’ve been involved in has had to do with being nice to people. More recently, I’m very conscious that you have to get active as soon as possible. You start with the big challenge, and you can sit and think and strategize and come up with a plan, but you’ve got to start acting. Even if you don’t have all the marbles in place, if you start acting, you get new ideas and you get feedback. But you have to go fast because every day things are changing. And you have to be persistent. Never, never, never give up.
What skills or traits are important for a business leader?
To me, the most important thing is character. Your character and standards are very important as a business leader, and you have to hold yourself to a higher standard. Management is largely by example. You gain trust and confidence from people watching how you do things. So your standards have to be high.
What is the best business advice you’ve received?
My father’s favorite advice for me was from Philippians 4:8. It’s said different ways, but I’m referring to, ‘Whatever is true, whatever is honorable, whatever is just, whatever is pure, whatever is pleasing, whatever is commendable, if there is any excellence, if there is anything worthy of praise, think about these things.’
What is your definition of success?
It’s helping others effectively. I’ve heard the conversation, ‘I’m only trying to help,’ but it has to be effective. It has to help. The other thing is that it’s always good to feel like you are part of something larger than yourself. I feel successful that way, and that’s why I dearly appreciate being a part of the Webb Co.