Education: Bachelor of science degree, Denison University, Granville, Ohio
History: Great-grandson of R.L. Polk & Co. founder Ralph Lane Polk; employed by company since 1981; president since 1990; chairman and CEO since 1994
What is the best business lesson you’ve learned?
You need to communicate clearly if you expect people to follow your ideas.
What skills or traits are essential for a business leader?
To me, the most important are truthfulness and integrity. If you don’t have a level of sincerity and integrity about the way you conduct your business, people around you will not perform well.
What is a universal truth you’ve learned about leading a business?
No matter what you do, things are always going to change.
What is your definition of success?
Success to me is creating a sustainable future, being better today than you were yesterday and getting even better tomorrow.