Born: New York City; raised in Akron, Ohio
Education: B.A., public policy studies, Duke University; MBA, Cornell University
What is the best business lesson you’ve learned?
For me, it’s that health care is about taking care of the people who take care of people. I’ve also learned the importance of good mentors. The mentors I’ve had have taught me about treating everyone with dignity and respect [and] the importance of open communication. Mentors are an important resource for anyone in business. They’ve taught me some very valuable lessons.
What traits or skills are essential for a business leader?
Certainly, in a service industry, you need to have an ability to connect with people. That’s a big part of the combination of skills you need to run a business.
What are some universal truths you’ve learned about leadership?
Leadership needs to create a great work environment for people to reach their potential. You also need to be responsive to the community and accountable to the community. You need to have a good balance in your life, pay attention to your health and family, and help other people balance their lives, as well.