Born: Ottawa, Ontario; raised in Toronto
Education: Bachelor’s degree in economics and finance, The University of Western Ontario
First job: I was a paperboy for the The Globe and Mail (in Toronto) when I was 10.
What is the best business lesson you’ve learned?
I have two: First, surround yourself with the best people you can and let them do what they do. In other words, don’t micromanage. You manage to help them understand the direction of the company and then let them do their job.
Second, you need to have a workable strategy. Everyone needs to understand how to achieve the overall goals of the organization.
What traits or skills are essential for a business leader?
You have to be able to develop priorities that include a strategy and people development. You need to be a good communicator, and you need to make sure that in your communications, you are recognizing people for the work they do. It’s all part of staying in touch with your business overall.
What is your definition of success?
I’d say achieving our financial goals, treating and compensating people in an appropriate way, attracting and retaining the very best talent, and giving my people a sense that they’re participating and contributing in building and maintaining the company.