Fourteen years ago in a sleepy hollow in northwest Ohio, Kim Kaplan had a dream.
She had worked hard for 23 years, always for someone else, in the liquid bulk tank industry, and her dream was to work for herself and build a family business. So with her husband, Dean, she started K-Limited Carrier Ltd.
Kaplan, as majority owner, has focused on operations, logistics and business development. Her husband, the company’s CEO, manages maintenance, risk management, finance and administration.
Kaplan has grown K-Limited by focusing on regional customer service. The company’s three terminals – in Detroit, Calumet City, Ill. and the headquarters in Toledo, Ohio – form a triangle in which service is focused and major interstate corridor use is available. The service of major refineries and major chemical companies also provides the necessary customer base from which to build future growth.
The company’s logistics unit has worked hard to maintain frequent communication with customers to keep them aware of the status of deliveries and pickup of product. The focus of the regional business plan has played well with drivers, who have the opportunity to frequently be home at night instead of working as long-haul drivers.
Kaplan also maintains a focus on the use of technology to efficiently and accurately dispatch and service customers. K-Limited has committed a significant investment in respected industry software for dispatch, invoice and satellite communication with drivers. In addition, accounting software provides seamless integration with dispatch and invoice software. The company also uses imaging software that permits permanent and accurate storage of billing records, providing easy access to respond to customer questions.
The company also focuses on compliance. All new drivers receive in-house classroom training, as well as over-the-road training with an experienced driver trainer.
How to reach: K-Limited Carrier Ltd., (419) 269-0002 or www.k-ltd.com