3 Questions Featured

7:00pm EDT December 26, 2009

Rich Klepacz manages the voice and broadband products for Cbeyond as they relate to life cycle management, which includes launch, maintenance, enhancements and partnerships. He is also responsible for product forecasts and long-term product strategies, and he also manages and leads a team that helps address customer feedback as it relates to new iterations of products.

Q. What are some of the differences between a traditional telecommunications business network and a VoIP network?

The biggest difference is that a VoIP network is a little less expensive from a carrier perspective, so some of those cost savings are passed down to the customer. With a traditional network, there’s more infrastructure, there’s more legacy equipment, it’s more expensive to maintain, so to the end user, it’s going to be more expensive. And customers with traditional telecommunications services over a switched telephone network, those customers still need a broadband access, so they’re going to be going to that carrier anyway to get that access.

Q. How might business owners and executives benefit from installing a VoIP network?

If a customer uses a traditional network, they have a provider for their voice, they have a provider for their data, they might have a separate provider for some other applications, and they have multiple bills and charges for all that. So when you look to consolidate on a VoIP network, you’re taking all of those applications and you’re putting them on a single invoice. At the same time, you’re saving expenses, because now you’re bundling those services with a single provider.

Q. Have you noticed any trends in regard to how businesses are starting to use VoIP technology?

In today’s economy, one of the biggest applications we’re seeing a bump in is conference calling. Obviously, with conference calling, you gain access to our network, you can have audio calls, and you can also offer a Web conference. They’re utilizing existing networks to save money on cost of travel. Over the years, I’ve seen that the small business owner is becoming a lot more technically savvy so they’re becoming a smarter user.