Robb Gomez has been with Paradigm Learning Inc., which uses a discovery learning approach to corporate training, since its inception in 1994. Prior to his current position as president, Gomez was executive vice president of sales. He worked with large clients such as McKesson, Tenneco Automotive and HCA on strategic communications initiatives.
Q. What should companies train employees in as the economy improves?
Anything from a training perspective that further engages the employee in the understanding of how your organization makes money is probably going to be valuable training. Even as the economy starts to come out of a rather dismal year and a half, it’s still going to be important to focus in on making the business better. We’re always going to have another downturn, and when we have that downturn, we need to really ratchet down on how we look at our business, how we spend the money to improve our business and all of those other things that improve margins.
Q. How can companies determine what training to provide employees?
It’s really just doing a survey of the organization to see where there are gaps. That’s as easy as going out with a 10-question survey and asking your employee base where they feel their development gap is in relation to what the organization asks of them.
Q. How can companies monitor training?
One of the things that we profess in any of our programs is making sure the participants in a program are truly walking away with some sort of action plan that gets them committed to doing something different based upon what they’ve learned. Walking away with one, two or three key behavioral things that I’m going to do differently now that I’ve been exposed to this content that’s the first thing. The second thing is making sure as an organization you then are doing constant follow-up. You want them making commitments that have some sort of quantifiable results. At that point, it becomes very, very easy to track some sort of ROI on the training effort that you’ve put in place. Unfortunately, many organizations don’t do a good job of it.