If your company’s computers are still using the last generation of network technology, it might be time to consider an upgrade — especially if you are planning to virtualize any of your processes or data.

“The previous standard for most companies has been traditional T1 lines, which were not cost effective and had limited bandwidth,” says Carlos F. Olortegui, manager of the Enterprise Metro Ethernet Division with Comcast Business Services. “Metro Ethernet technology is more cost effective, reliable, robust and scalable, and it allows you to adjust bandwidth measurements with ease.”

Smart Business spoke with Olortegui about how this technology could benefit businesses and what kind of return companies should expect on their investment.

Why is Metro E technology important and how can it impact a business?

Today, everyone from small, medium to enterprise-level and multi-national corporations can use Metro E technology to improve their telecommunications.

For instance, a franchise using point of sale (POS) transactions and replicating that data could use the Metro E technology to have the option to measure and adjust its bandwidth as necessary.

One major benefit of Metro E is that the connectivity from the customer to the service provider is simplified. It’s just router to router. The main focus of Metro E is the Ethernet connectivity. It’s called Metro E because you are literally plugging in an Ethernet connection. The handoff from service provider to the customer is just an Ethernet plug — pure simplicity.

In the past, companies needed a lot of capital expenses and operating expenses for databases, hardware, larger UNIX servers, even your exchange servers for e-mail. Today, everyone uses e-mail, so the need for archiving and data warehousing is huge.

What is virtualization and how can it benefit businesses?

Virtualization is the process of contracting an amount of space on a large server that is housed by a provider and storing your data there. If you virtualize, you do not have to purchase all the computer hardware and manpower to handle your data and processes. You don’t have the large operating expense and headcount necessary to maintain the high-cost hardware and ensure uptime.

There are two scenarios in which companies can benefit from virtualization. First is disaster recovery. Second is by making a virtual version of your databases or e-mail, which are utilized on a daily basis  — you have the ease of connectivity for the transport of all that information to a virtualization footprint via Metro Ethernet.

Here is where your ROI comes into play. You get a bigger bang for your business dollar and the products and services you sell, other than payroll and real estate, the IT budget is the largest budget for most enterprise customers. If you can drop those operating and capital expenses, your ROI and profitability increase.

How can Metro E technology improve the virtualization process?

You need connectivity to that virtualization footprint .That’s where Metro E comes into play, because of its service ability, and the ability to have bandwidth on demand. Companies can consult 30-, 60-, or 90-day bandwidth utilization reports. If you need more bandwidth, it’s just a turn of the dial.

Virtualization provides much more bandwidth than traditional T1 lines can. If you are virtualizing your back-office environment, it is critical that you have no downtime as these applications are considered ‘high availability.’ That is another advantage of Metro E — it is very stable.

How does the ability to adjust bandwidth impact businesses?

Let’s say you are a corporate entity that owns a chain of retail stores. You have peak seasons: different times of the year where you have huge mail distributions or promotions. Your business is very seasonal, so November and December are the peak sales months. There are a lot of promotions, and your website gets hit more at those times. With Metro E, you can adjust your bandwidth to be higher during those peak times, because you want to make sure people can access the website and that all their transactions are being replicated and archived correctly, hence making the customer experience a positive one.

When there is greater demand, the company simply notifies its provider, which increases the bandwidth. They can watch bandwidth utilization reports to see trends, so they can monitor their expenses. Business owners can see that they’re utilizing X amount at a certain time of the year and budget accordingly.

It also ties into virtualization, because one of the main components of virtualization is on-demand storage.

What kind of cost reduction or ROI can businesses expect from using this technology?

First, businesses can expect lower capital expenses from not having to purchase all that computer hardware or enterprise server hardware for their back office databases and e-mail. Second, less manpower is needed because you have that virtual environment, so you have the reduction of overhead payroll. Third is the stability of Ethernet technology. You don’t have to utilize T1 lines or ‘leased-lines,’ those clear-channel point-to-point lines, which are very high in cost because you have to have a certain type of hardware that resides at the customer’s site. With Metro E, you have a simplified device on the back end of the service provider, which is lower cost equipment because it is plug-and-play Ethernet. Together, those three components can reduce expenses 20 to 40 percent.

Carlos F. Olortegui is manager of the Enterprise Metro Ethernet Division with Comcast Business Services. Reach him at (305) 770-5941 or carlos_olortegui@cable.comcast.com.

Published in Florida
Wednesday, 31 August 2011 20:01

Daniel Burrus' look on virtualization

The use of virtualization and cloud computing is growing quickly among companies of all sizes. Currently, 30 percent of servers are virtualized, and surveys show that by 2012, that number will grow to 50 percent.

Virtualization and cloud computing go hand in hand, and virtualizing servers is just the tip of the iceberg. The trend to virtualize everything from servers to processing power to software offerings actually started years ago in the personal sector. In the recent past, it was common for individuals within major organizations to use virtualized services or cloud computing when at home, but at work, they weren’t using those services at all. Why? Because corporate IT didn’t trust the lack of security of the cloud and they weren’t sure it was a hard trend — something that was definitely here to stay. Today, we know better.

In order to fully understand how virtualization and cloud computing will transform the business world, let’s first look at the evolution of these capabilities.          

Cloud computing

When talking about virtualization, cloud computing is a natural component. Cloud computing, which refers to companies using remote servers that can store data and allow users to access information from anywhere, takes three different evolutionary forms.

The first is a public cloud. This could be something like Google docs, where you store your data, or something like Flicker, where you store your photos. Basically, you’re storing files somewhere else other than your hard drive and in a place where you can access the items from any device at any time as long as you have an Internet connection.

The second form of cloud computing, which is a private cloud, is emerging rapidly. A private cloud exists when a company wants added security with cloud computing, yet they still want their people to have access to their bigger files and bigger databases from any device anywhere. Since it’s private, it’s secure and the public does not have access to it. Companies are now beginning to establish private clouds.

The third iteration that is part of the evolution of cloud computing is the private/public cloud — also called a hybrid cloud. In this configuration, you have a private part of your corporate cloud that is secure and only accessible by employees, but you also have a part of the cloud that is public where strategic partners, vendors and customers can access limited content.


Virtualization can take many forms aside from servers. For example, you can virtualize a desktop, meaning your desktop is stored virtually in the clouds and you can access it from anywhere. You can virtualize your operating system. That means you can be using a Mac yet running the latest Windows operating system on the Mac, or you can have a PC and have three different operating systems running all at the same time. That’s the power of virtualization.

Another element of virtualization is software as a service. Decades ago, we started with software that you had to buy, install, maintain and update. Thanks to SaaS, the software is in the clouds, so you no longer buy it; you simply buy time to use it. It’s a cost-effective way for companies of all sizes to have access to enterprise level software.

Similarly, we’re also starting to see virtualized processing power. Think of this as accessing a supercomputer in the clouds and having that supercomputer’s processing power available on your smart phone or tablet. In February 2011, the TV game show “Jeopardy” featured IBM’s supercomputer Watson against human contestants. Watson beat the humans at Jeopardy quite well because it knew what it was good at and it focused on those categories. With virtualized processing power, you’re basically getting a Watson on your phone. That means you and your employees can make informed decisions about many things, very quickly.

One of the ways Watson has been used since Jeopardy is looking at MRI scans. When Watson reviews an MRI scan, it can detect anomalies and see things a human doctor can’t see. Watson can also analyze many variables in an effort to help the human doctor make a better diagnosis faster. It’s about allowing professionals rapid access to vast amounts of information and knowledge that can help them work faster and smarter.

Health care is just one example. Could people who do sales, R&D, purchasing, delivery, sourcing, shipping, accounting and a host of other functions benefit from a Watson-like supercomputer in the palm of their hand? Yes. Could it make them work smarter, better and more effective? Most definitely.

The game changer

Part of this evolution of virtualization and cloud computing is that we can now virtualize various components of IT. And in the near future, we’ll start seeing IT as a service (much like how SaaS became popular). This means that much of the IT department will be virtualized and running in the cloud.

The benefits of IT as a service are immense. Not only will it save money, but it will also increase speed and agility. Since your servers aren’t being used 100 percent all the time, the efficiency varies. With IT as a service, a company will be able to scale in real time as demand dictates by the nanosecond. As sales increase, instantly the system will self-configure. As sales decrease, it does the same. Now you’re only paying for what you’re using. In this case, you’ll be able to benefit from dynamic resource allocation so you’re able to maximize what you have and what you’re paying for at all times.

IT as a service is a game changer. Because you now have components of the IT department existing in the cloud, you’re freeing your in-house IT staff to shift from a maintenance mode to an innovation mode. As such, your IT department can focus on achieving business goals, creating innovative solutions, and driving sales rather than upgrading individual user’s computers and firefighting everyday problems. It allows the IT department to really look at the industry trends unfolding so your company can give customers the products and services they’d ask for, if they only knew what was possible.

It’s time to V-enable the organization

In terms of implementing virtualization and cloud computing options, organizations are now starting to move quickly. Virtualization received a big push in 2009 and 2010 because of the recession, which prompted many companies to cut their IT budget. Companies realized that one way to save money is through virtualization. For example, virtual desktops alone lower costs by 15 percent.

Now in 2011, the factors that are increasing an organization’s interest in virtualization are speed and agility. Virtualization enables you to do things faster, thus making your company more agile. Instead of delivering a new service in two months, companies are able to do it in two days.

As virtualization and cloud computing become more prevalent, companies are going to need to form new strategic relationships because existing relationships may not have the core competencies needed to drive the fundamental changes that will be needed. At this point, it would be good to ask yourself if you have the relationships you need to move forward given this shift? Do your current strategic relationships understand the shifts taking place and are they embracing the things you know will happen?

Realize, too, that the wrong question to ask is, “What should we buy?” Rather, you have to look at the bigger picture of what you’re trying to accomplish in this transformational time. How can you use virtualization and cloud computing as game changers for your company based on where it’s evolving? The key is to understand the new capabilities, because in order to know what to buy or what to do, you first have to know what is possible.

2011 is the year most are sticking their toes in the waters of virtualization and cloud computing. It’s the year organizations realize this isn’t a fad that’s going to fade. Virtualization and the cloud are hard trends that provide transformational opportunities and will continue to rapidly evolve. The time to embrace this trend is now.

Daniel Burrus is considered one of the world’s leading technology forecasters and business strategists, and he is the founder and CEO of Burrus Research, a research and consulting firm that monitors global advancements in technology-driven trends to help clients better understand how technological, social and business forces are converging to create enormous, untapped opportunities. He is the author of six books, including The New York Times and The Wall Street Journal best-seller “Flash Foresight: How To See the Invisible and Do the Impossible” as well as the highly acclaimed “Technotrends.” For more information, please visit www.burrus.com.

Published in Cleveland