Education: Bachelor of arts in biology from Rice University, medical degree from Southwestern Medical School in Dallas, residency in internal medicine at the University of California at San Diego
Why did you get into the medical field?
I had an interest in science, and it’s a profession where science and personal values intersect. You have the opportunity to take interaction with personal value and patients and, to some extent, the physician and do that in the scientific field. That was an attractive combination to me.
What was your very first job, and what did you learn from it?
My very first job was as an usher at the General Cinema here in Houston. I learned that it’s hard work to be an usher. A lot of standing on your feet.
Whom do you admire most and why?
I admire Stan Fisher, who is a former chairman of the Kelsey-Seybold Medical Group. He showed me how to inspire people to do their best work. And then secondly, but not necessarily in order, I admire my father, who taught me the motivating power of recognizing the contribution of those around you.
What’s your definition of success?
In our case at Kelsey-Seybold, my definition of success, boiled down into five words, is solving our patients’ problems efficiently.
What’s the best business advice you’ve ever received?
That came from Mavis Kelsey, our founder. Mavis Kelsey always taught us to take good care of your patients and success will follow, and that’s been true for 61 years.
Your workday is off to a bad start. How do you turn it around?
It’s important to understand that it’s just one day and that the same consistent approach to problem-solving will eventually improve the situation.