How SSE&G stays on top by keeping service top of mind Featured

8:24pm EDT May 31, 2012
How SSE&G stays on top by keeping service top of mind

As Seeley, Savidge, Ebert & Gourash Co. LPA has grown from its humble beginnings in Avon Lake to a dynamic and successful law firm that helps clients across Northeast Ohio, one thing hasn’t changed a bit.

The firm’s attention to detail when it comes to customer service is as sharp as it has ever been at SSE&G. Jim Pshock, founder and CEO at Bravo Wellness, can testify to that personally.

“We never get the impression that the clock is ticking or that the service we receive is fee driven,” Pshock says. “It is evident to Bravo that it is SSE&G’s mission to live up to their values of hard work, responsiveness and efficiency while consistently bringing innovative ideas to the table.”

The firm makes it a point to ensure that when calls come in, they are returned in less than a day. Technology has upgraded the firm from a tickler system of 3-by-5 index cards, but the personal touch is still as evident as ever when clients need support from the firm.

The firm’s founder, Gregory D. Seeley, wants clients to understand that the firm is working for them and that they have a right to ask questions about how that service is provided. So if they believe too much time was spent on a project, adjustments are made. If there are concerns about the way a situation is being handled, Seeley wants to hear about that too.

He’s a firm believer that when you let concerns go unaddressed; they fester and end up creating bigger problems in the long run.

Seeley says the firm has a formula that works and sees no need to change it. While he makes sure SSE&G has the latest in technology to do its work, the act of providing great customer service is truly timeless.

How to reach: Seeley, Savidge, Ebert & Gourash Co. LLP, (216) 566-8200 or www.sseg-law.com