Education: Bachelor of arts degree in business, University of Massachusetts; Attended Kellogg School of Management, Northwestern University, Evanston, Ill.
Whom do you admire most in business and why?
I’ve always admired Jack Welch. He was able to lead such a diverse, multinational company. But at the same time, he continued to instill creativity and innovation. Plus, he’s from Boston, and he’s a Red Sox fan.
If you could have anyone play you in a movie, who would it be and why?
I would want someone that has the values that I have. The challenge nowadays is that values are not a prevalent attribute in Hollywood. I’m challenged in trying to come up with someone in contemporary sense. Way back, it would be someone like Jimmy Stewart.
If you could have dinner with any three people from history, who would they be and why?
First would be Pope John Paul, Abraham Lincoln and then Albert Einstein. Living, I would want to talk to Wayne Gretzky because I’m a big hockey fan.
Gentile on teamwork: Organizations operate like teams. Teams win not because of one superstar but because everybody contributes. Individual players don’t have a job description, that team has a job description.
What are the goals of those various departments or teams? How are the individuals in those departments going to meet those goals? Every one of those team members has various skill sets, just like they do on an athletic team. It’s utilizing those individuals to their fullest potential. That would all manifest itself into a more disciplined organization in terms of job titles and duties and responsibilities.
But the culture has to be there for that. Otherwise, that individual who works in the marketing department, they are going to come in at 8 or 9 in the morning and leave at 4 or 5 and that’s it.