Jerry Black has more than 10 years of experience in the telecommunications industry and is responsible for the operations management of MVD Communications. An experienced manager, he has previously worked in various areas of the industry, including sales, procurement, operations and customer service. He is proficient in Avaya, Mitel and Siemens systems and applications.
Q. How might business owners and executives benefit from installing a VoIP network?
The biggest benefits are lower costs. The businesses don’t need to purchase and maintain two separate connections and two separate networks. Another benefit is that they’ll be able to utilize more advanced features. In the data world, you can connect anywhere at any time more quickly. You don’t need a dedicated network. There are a lot more features that a VoIP network allows a user to use that aren’t standard for traditional telecom networks.
Q. What is a realistic time frame to allow for the installation?
For your smaller clients, maybe 20 users and fewer, you’re talking only a couple of days. For your medium clients, about 200 users and fewer, you’re talking typically a week. Larger firms are on a case-by-case basis, because they typically install a couple of locations at a time, then expand throughout their enterprise.
The key to any successful VoIP implementation is that you have to spend a lot of time upfront with the customer to ensure that you’re implementing the right solution for their business. You have to take the time to do a network assessment. Because your voice traffic is going to be riding on top of your data network, you have to make sure their data network is ready or else you’re going to have a low quality of calls.
Q. How will a business be able to make certain its network is secure?
If your network is connected to the outside world, you’re never going to be 100 percent secure. By implementing strong security measures and diligently keeping up on security, you can minimize the risk. And by keeping your voice on a separate V-LAN, you’re not adding any security risk to your overall network.