The Cage file Featured

9:25am EDT January 26, 2005
Born: July 27, 1952, Indianapolis

Education: Graduated Berry College, Rome, Ga., 1974, bachelor's degree, accounting

First job: I was an accountant with Coca Cola Co. in Rome, Ga.

Career moves: Worked for Coca Cola, then moved back to Indianapolis; started Product Action in 1980

What was your greatest challenge in business and how did you overcome it?

My biggest challenge is one I have today. Product Action must manage its growth in many dimensions. We are expanding internationally, growing our engineering services and developing major new customers. As we grow in those directions, the challenge will be to continue our focus on impeccable quality.

Whom do you admire most in business and why?

The person I admire most is my father. I admire him for giving me good ethical practices and standards, good values, and teaching me how to treat people. He taught me to never give up -- never to stop working toward your goal, but not to run over people, either. I like that. And he was a great supporter of his son.

What is the greatest lesson you've learned in business?

The greatest lesson I've learned is to have focus. We focused on one thing and did it incredibly well. As we have grown, we continue to deliver our quality services as well, if not better, than when we started.