Born: 1955, Boston
Education: Bachelor of arts degree, Harvard College; MBA, University of Virginia, Darden Graduate School of Business
What is the greatest business lesson you’ve ever learned?
Based on the work of Viktor Frankl, the meaning of life is about the chance to make a difference, enjoy the journey and do the right things. The job of a leader is to create the environment where people can find meaning in life at work by doing these three things.
What is the biggest challenge you’ve faced, and how did you overcome it?
Coming to Steak n Shake and discovering that management turnover was 49 percent, crew turnover was 220 percent and sales were declining by 5 percent. Three years later management turnover was 26 percent, crew turnover was 135 percent and sales have (increased an average of more than) 5 percent for three years. [We] made significant progress by leveraging the wisdom of best leaders in the company and sharing the challenges with all associates.