Demand is growing in the captioning and court reporting profession

There is major demand for captioners and court reporters. According to a recent National Court Reporters Association survey that looked at the trends affecting job opportunities in the profession, it’s expected there will be 5,500 job openings available in the field across the country in the next five years.

“We have a 100 percent employment rate for graduates,” says Kelly Moranz, CRI, program manager and adjunct faculty in the Captioning and Court Reporting program at Cuyahoga Community College. “I’m always getting calls about job openings. Court reporters and captionists are being hired locally and all over the country.”

Smart Business spoke with Moranz about the captioning and court reporting career field, its outlook and requirements.

Why is demand for captioners and court reporters increasing?
Part of the reason for the strong demand is an increase in the retirement rate of court reporters. Jobs are opening up and there aren’t enough people to fill them.

It’s not a well-known profession, which means people don’t often think of it as a career choice despite court reporting programs working locally and nationally to get the word out about the opportunities that exist.

Also, the FCC has instituted tighter regulations for broadcast captioning that may curtail the use of transcription software because it isn’t as accurate or as consistent as the new regulations demand, so human providers are needed.

What tends to draw people to this career?
A big draw is the great deal of flexibility there is in the field. Captioners and court reporters often can work from home. And, though many people don’t know this, there is significant earning potential. It’s not uncommon for experienced and capable reporters to earn $100,000 or more annually.

What are some common misconceptions about the work and the career field?
Many people don’t realize how much technology is used in the steno machine writing and voice writing fields.
It seems that the popular impression is someday all captionists and court reporters will be replaced by transcription software and voice recorders.

Voice recorders don’t announce that they’re not working or that they were unable to clearly pick up what was said, so the human element is essential in this profession.

Others imagine that it would be boring just sitting there, typing what people say. That’s because they don’t realize the different job opportunities that exist for someone with this set of skills.

What is the typical career path?
New reporters typically start out doing freelance work — deposition hearings, arbitrations. They may do some CART captioning, providing for the deaf and hard-of-hearing community, or other real-time writing such as broadcast captioning.

In court reporting, reporters do editing and transcripts, so their work only needs to be 95 percent accurate. CART captioning requires 97-98 percent accuracy because there are no transcripts. It’s all real-time.

Program graduates should think outside the box. There are post-production captioning opportunities for companies such as Nextflix and Hulu, and organizations that need audio files transcribed.

What training is required?
The better programs train people to be real-time writers, which means writing with the view that someone is looking at their screen. That way, regardless of which direction the reporter goes, he or she is prepared for either.

Programs typically put students on the path to earn their National Court Reporters Association or National Verbatim Reporters Association certification. That’s convenient for those who aren’t seeking a degree or who have already earned another degree. There is also the associate degree option, which typically takes two years to complete.

This is a skill-based profession, so the emphasis is on performance. Students must practice regularly to have success in their careers. It can be challenging, but the benefits and rewards are great.

Captioning and court reporting is an in-demand field offering excellent pay and great flexibility. It’s a viable career choice for those willing to put in the work.

Insights Education is brought to you by Cuyahoga Community College

Steps employers can take to bridge the work-skills gap

The work-skills gap is the difference between the skills employers need from a workforce and the skills the available workforce has.

Jason Abbott, director of workforce development at Cuyahoga Community College’s Workforce Economic Development Division at the Advanced Technology Training Center, says that gap is stunting economic growth in industry sectors and the overall economy because companies aren’t operating at full potential.

Smart Business spoke with Abbott about how to bridge the work-skills gap.

How is it that the skills gap came to be?
There are areas in which employers are operating less than optimally because they can’t find the talent to adequately fill positions needed to perform better, so they face output constraints.

Automation is also contributing to the skills gap. Lower-skill occupations have been replaced with higher-skill occupations that come with a need for increased training. This has slowed the progress of workers through the training pipelines.

The national conversation doesn’t necessarily reflect the work that’s being done on a regional level to bridge this gap. A macro-level debate is controversial since specific employer gaps and the skills of the workforce are a microeconomic issue.

Those that are engaged in workforce development are relying on regional data of workforce participation rates to describe the in-demand occupations and the skills needed to fill them. From that, training can accelerated to fill the pipeline.

What can employers do to close the work skills gap?
The emphasis recently has been to convince employers to leverage their incumbent employees and upskill their abilities. There are limits on the effectiveness of filling gaps by external hiring. More employers recognize that they have a ready workforce and are choosing to upskill existing employees while concurrently backfilling with entry-level employees.

This approach also goes a long way to address one of the biggest skill gaps employers have, which is a lack of soft skills. There’s less risk in building the technical skills of someone who already understands the company culture and how to work with others within the organization. They’ve already proven they’re a fit. Give them the training they need to take on greater responsibility or different, more technical, tasks.

Employers should reassess and redefine the skill requirements of their positions. There are instances in which employers have unrealistic skill or experience requirements for certain positions and that is hurting their ability to fill positions. Employers should also consider reevaluating pre-employment requirements that may bar otherwise qualified workers from taking a job.

For instance, some employers can eliminate a clean criminal record as a requirement for employment, particularly with regard to those who have low-level offenses.

Employers may find success through the implementation of apprenticeship programs or learn-and-earn opportunities. Many job candidates need to earn money while learning. Employers can help underwrite that through such programs.

There’s also the need for employers to better market themselves. Competition among employers for highly skilled workers is increasing. It’s essential that companies explain why these workers should join their organization when they have many options for employment.

Besides employers, what other stakeholders can help address the skills gap?
Addressing the skills gap takes a multifaceted approach in collaboration with parties that range from the parents of school-age children to community organizations. The best approach is regional, because stakeholders in any given market understand the unique challenges and strengths at play.

Partnerships with stakeholders at every level of the market are the key to finding solutions for the skills gap. It also takes buy-in from businesses, identifying the right skills necessary for each job and the living wage associated with those skills, and properly marketing the available opportunities. Fortunately, there already are actions being taken to address these shortages, many of which are making headway.

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How baby boomer retirements are threatening organizational knowledge

There are currently five generations that are active in the workforce, ranging from the oldest group, the silent generation, which has all but exited the workforce, to the youngest group, Generation Z, which is just beginning to enter the workforce.

Smart Business spoke with Jody Wheaton, executive director, client solutions and programs at Cuyahoga Community College’s Corporate College, about the coming generational transition, its impact on businesses and how to facilitate knowledge transfer while there’s still time.

What is the effect of today’s mix of generations working together?

When business leaders and management talk about the generational mix in the workforce, it’s often characterized by differences and conflicts. That fails to account for the many similarities shared between the generations.

For example, baby boomers and millennials, the two largest workforce cohorts, have complementary dispositions. Millennials like to learn and baby boomers like to share information. This is an especially important link given the rate of retirement of the latter generation and the threat their exit poses to the transfer of institutional knowledge.

How is the rate of boomer retirements impacting employers?

There has been a surge in boomer retirement, with some reports saying as many as 10,000 boomers are retiring every day. This is expected to persist, and the impact will be felt for many years to come.

One area where the impact will be felt the most is in management where some 50 percent of boomers in those positions will soon retire. Not many companies are prepared to have half of their management team turn over in the next five to 10 years.

What is the greatest effect of losing this management talent?

Allowing knowledge to leave the organization becomes a bottom-line expense for companies because the newly retired had a unique skillset and organizational understanding that will no longer exist within the company. Businesses will sometimes find themselves in the position of hiring former employees back as consultants because they have no other way to fill the knowledge gap.

Businesses generally are not prepared for the impact baby boomer retirements will have on their organization. Many companies have done little to document or share that knowledge before it walks out the door. It’s a challenge companies must address now or they stand to lose a great deal of their organizational knowledge if nothing is done.

How can companies facilitate the sharing of knowledge among employees?

It’s important to create a transfer strategy to impart that knowledge on the younger generations. One way to address this is to have older workers mentor people from the younger generations and share their knowledge. Mentoring relationships should be semi-structured, more informal. Some companies organize gatherings where older and younger generations have the chance to meet and talk. It also helps to provide general guidelines that define what makes an effective mentor and mentee. Ultimately, however, that relationship should be put in the employees’ hands.

Conduct a workforce analysis to determine what the older generation values and use that information to make sure they stay engaged. Baby boomers’ contributions to the business are meaningful, so they shouldn’t be made to feel as if they’re being replaced.

What steps should companies take to engage both boomers and millennials?

The management team should have timely career conversations with aging team members to understand their plans and not be caught off guard by a seemingly sudden decision to retire.

Managers should also ensure the younger generation has a development plan so the path to their next career step is clear. They should work with HR to ensure that talent pools exist and proactively identify who is capable of advancing to fill leadership positions.

Taking practical steps today to address the wave of boomer retirements gives companies the best chance of mitigating its impact.

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Employers, job seekers must both adapt to meet new market realities

There have been many changes in recent years to the employment landscape for both employers and job seekers. For example, social networking is having a significant impact on how job searches are undertaken by both employers and candidates.

But that’s not where the need to adapt stops. La Tina R. Johnson, Ed.D., workforce director of Job Link Services at Cuyahoga Community College, says employers are increasingly having difficulty finding the right talent in the Northeast Ohio workforce.

“A high school diploma is no longer enough to qualify someone to land a job that pays a good wage,” she says. “Individuals need to have up-to-date skills and, where applicable, have stackable certifications that show progressive skill attainment in order to advance within their career.”

And as candidates improve their skill sets through training and education, Johnson says employers should find ways to onboard candidates who have the right skills, but lack industry experience.

Smart Business spoke with Johnson about the region’s hiring environment and how employers and job seekers can both get what they want.

How do employers and job seekers each view the regional employment environment?

Beyond up-to-date technical competencies, and proven industry knowledge and experience, employers are increasingly looking for candidates with excellent soft skills — chief among them the ability to effectively communicate — so the employee can work well with others within the company and be an outstanding representative of the company when interacting with customers. Employers frequently talk about closing the soft-skills gap they see in workplace etiquette, work ethic, communication and customer service.

Employers are finding that a lack of soft skills leads to retention issues — candidates have the technical qualifications to land a job, but they can’t keep it. This isn’t something employers are willing to invest time or resources into fixing, so candidates need to apply self-awareness and self-discipline to ensure they arrive to work on time and with the proper motivation, and avoid unnecessary call offs.

Job candidates express concern that there aren’t enough available jobs in the market and that they often do not have the qualifications desired for positions that are available. Regarding the latter, it’s important to understand that the job market is changing and employers expect more out of their workforce. This means candidates who find they’re often unqualified for these positions need to get additional training so that they’re among the better candidates for the region’s in-demand positions. This could mean undertaking training or education to facilitate a transition into another industry.

What would you consider to be the barriers that make it difficult for employers and job candidates to connect?

It’s typical for employers to want candidates to have a certain number of years of experience in a field. This may narrow the pipeline of applicable candidates who are just finishing school or have taken courses to facilitate a transition to a new industry. To open the door to candidates who lack the experience, but have the skills to do the job, employers should consider creating more internship opportunities to help candidates transition from academia to the workforce, or be willing to give them an opportunity to showcase their talent in entry-level positions that have a clear upward trajectory.

Candidates, on the other hand, should understand that a transition to a new field won’t come at the same wage or salary they had in their previous role. They shouldn’t be too quick to dismiss entry-level roles because they offer a chance to get work experience and show value to employers, which creates opportunities for advancement. Take into account the whole opportunity, including skill building and the value of the entire compensatory package.

Employers today have put an emphasis on culture and have higher expectations of candidates. That means job seekers need to be willing to build up their technical skill set and improve soft skills to land and keep a job. And employers need to reconsider job qualifications to welcome transitioning candidates who may not yet have the experience, but are otherwise prepared to hit the ground running.

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Training and continued education are central to success in public safety

Over the next few years, career fields in public safety — police officer, private security, corrections officer, emergency medical technician (EMT), firefighter, paramedic, 911 dispatcher and others — are expected to grow their demand for qualified candidates. This increase in demand has brought with it a greater emphasis on training.

“This is a period of time in the U.S. in which we have put greater value on our safety,” says Clayton A. Harris, chief of police at Cuyahoga Community College and dean of the college’s Public Safety Center of Excellence. “When the country went through the financial crisis, in many cases security services were among the first to be cut. That’s not the case anymore. Security is considered a necessity, and that has organizations reconsidering how that department functions as a part of the whole.”

He says there is a demand for well-trained security professionals who are capable of employing the latest techniques and technology as organizations look to offset attrition related to the aging workforce.

“There is a constant need to replace outgoing people,” he says.

Smart Business spoke with Harris about what public safety candidates and working professionals need in order to be successful.

What kind of training is needed to pursue a career in public safety?

Those interested in a career in public safety need to prepare to take the requisite state examinations. The Ohio Peace Officer Training Commission creates criteria to become a certified officer in the state.

Generally, candidates need their high school diploma, which is a prerequisite to enter into the required academies. In addition, candidates must pass a background check and a physical agility test. Once those are passed, candidates attend a police academy, which can be run by different agencies. Large cities typically have their own academy; community colleges also have a basic police academy. An academy takes students through more than 600 hours of training that should prepare them to pass the state examinations.

With other career trajectories, such as corrections officer, the candidate must be employed by a county, which has its own corrections academy or contracts with an agency like Tri-C to run an academy on its behalf. Once a person has been hired and sworn in as a corrections officer, he or she will undertake an additional 200 hours of training and take the certification test.

Security guards have a 140-hour basic training program that, once completed, sets them up to take the state exam. The criteria for firefighters, paramedics and EMTs are similar in that there is a training academy that prepares candidates for the state exam.

How can those currently working in public safety keep their skills current?

Staying current is essential for people working in the public safety field. That’s easier nowadays because there is a great deal of information available on the web. Large groups, such as the International Association of Chiefs of Police and the U.S. Department of Justice, for example, make research available that covers trends, equipment and more. In addition, there are many public safety publications and websites, professional associations, and local, state and regional organizations that help professionals in the field stay up to date.

How has technology impacted training and tools used on the job?

In order to be effective in the public safety field, candidates and professionals must take advantage of the latest tools and technology, much of which requires training to use correctly and be successful. For example, the technology that has made body-worn cameras possible has improved exponentially, as has the technology around the design and use of bulletproof vests, improving their capability to stop certain munitions. Technology has also impacted investigative techniques and the equipment used to investigate crimes. Police need to be aware of these changes and remain up-to-speed enough to employ them.

When I hire an officer, he or she must be able to show competence when using the latest technology or it’s hard for me to build that person up to someone who can be effective in the field. It’s critical that candidates are exposed to the latest technology and gain some knowledge on how to deploy it effectively.

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Candidates with the right skills can have a future in manufacturing

Manufacturing in Northeast Ohio is a more than a viable career option. The industry is leading the region in employment opportunities and is contributing considerably to Northeast Ohio’s economy, which is why the need for workforce training is critical.

“There may be many people interested in manufacturing who don’t believe they can do the work because they lack the necessary skills or don’t know what opportunities exist,” says Alicia Booker, vice president of manufacturing at Cuyahoga Community College. “Fortunately there are intermediaries that can teach these skillsets, translating the needs of employers to future employees.”

Smart Business spoke with Booker about job opportunities in manufacturing and the skills needed to be successful in the industry.

What are the skills needed in today’s manufacturing industry?

There are essentially two levels of skills. The first level includes the more traditional technical skills required of mechanics, HVAC technicians, machinists and welders. Those with these skills are still in demand. There’s a gap in the talent pipeline, however, largely because of a drought in vocational opportunities — shop class, for instance.

The other level includes the soft skills, such as critical thinking, communication, troubleshooting, and writing and organizational skills. The nature of work has changed in manufacturing. People don’t just work with their hands. They need to be able to think critically about the impact their job has on the other aspects of a project and solve problems.

Another consideration for those in the trades is the ability to create a pathway to management. Having the skills needed to get an entry-level job is one thing, but there is a need for people to move up to management, which necessitates an understanding of the regulatory environment that surrounds a company, sales, customer service, etc.

What areas of manufacturing are expected to have the most job growth?

The segment with the most anticipated growth is transportation — automotive is expected to be strong, but the emerging growth is in aerospace. Fabricated metals is an area of growth as the defense and medical industries call for lighter materials that have greater levels of performance. Food manufacturing is also contributing to growth in manufacturing, as is steel-based machining. The oil, gas and coal industry is seeing resurgence, but not in a significant way. However, if it picks up it will be a huge economic feeder in Northeast Ohio.

What misconceptions are keeping some from pursuing a career in manufacturing?

There’s a belief that manufacturing jobs are dirty and unsafe; require little skill, so they’re geared toward those who are not college bound; and have a high potential for layoffs. That’s a significant misconception, especially in advanced manufacturing. Factory floors are generally much cleaner today than they have been and much of the work has a digital component. Much of it requires highly skilled people to perform.

How can those people currently working in manufacturing keep up with new technologies or gain new skills?

There has to be a commitment to gaining new skills, whether employers help with that through talent and professional development, or people develop their own skills and grow through education.

At some shops, it’s a collaborative environment in which robotics work with and alongside people. That’s contributing to the expectation that Northeast Ohio manufacturers could see a 70 percent productivity increase by 2025. That leads to more opportunities and jobs, but those jobs will require a higher level of skills.

The key for job seekers will be getting the knowledge required of roles in new technologies, such as 3-D printing and the internet of things. Automation technology is also broadening its presence, but that doesn’t necessarily displace workers. People are needed to do programming and conduct an analysis of the end product to troubleshoot the equipment.

Job candidates need to prepare for how the nature of manufacturing work is changing. The same can be said for employers. Companies must change and adapt to keep up with industry advances.

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Nurses are in high demand. Here’s how to become one.

There is a very high demand for registered nurses (RN), both in Northeast Ohio and nationally.

“Nurses comprise the largest segment of the heath care workforce and there is a shortage of qualified nurses to meet increasing demands in the region and across the country,” says Vivian Yates, Ph.D., dean of the Division of Nursing Education at Cuyahoga Community College.

She says the Cleveland Hospital Association has projected that by 2020, there will a shortage of 3,500 nurses in 23 Northeast Ohio counties. Just in the Cleveland area there is a shortage of 750 nurses. And nationally, it’s estimated that there will be 32,000 open positions for nurses by 2020.

Smart Business spoke with Yates about the nursing profession and what those interested in this career field must do to get their start.

Why are there so many job openings projected in the nursing field?

There are a lot of reasons for the nursing shortage. Among them is that baby boomers, as they age and their life expectancy increases, are entering the health care system in larger numbers. More nurses will be needed to take care of that population.

In the nursing industry, there is a high number of retirements occurring. Nationally, half of all working nurses are over the age of 50, so it’s anticipated that there will continue to be a large number of job vacancies to fill.

Also there are now a wealth of alternative career opportunities for women that have opened up in the past two to three decades. In the past, nursing and teaching were the primary career options for women. Now they have many more opportunities to excel in other fields.

Demand for nurses is coming from across the health care industry. Traditionally, most nurses were employed in hospitals. But now that more of the older population desires to live in their homes longer, there is an increased need for nurses in home care, community care, long-term care and ambulatory care. Additionally, changes in health care policy are affecting how and where nurses are utilized.

What skills do health care organizations looking for from newly graduated RNs?

Nurses should be able to perform health histories and health assessments, interpret patient information and make decisions about needed actions, counsel and educate patients, provide health promotion information, perform health care interventions and coordinate patient care in collaboration with other health care professionals. Additionally, health care organizations are looking for nurses with good decision-making and critical-thinking skills. They must be able to assess a situation and make critical decisions on the spot.

What would put someone in the best position to succeed as an RN long term?

Nursing school is the place to start for those who want to become an RN.

In the past, a diploma in nursing through hospital-based schools of nursing was the most common route. Today the most popular options for nursing education are to earn an associate degree through a community or technical college, which prepares nurses for a defined technical scope of practice, or a bachelor of science degree in nursing through a four-year college or university. The bachelor’s degree prepares graduates to engage in a broad scope of practice across all health care settings.

Those who want to specialize in a specific area of health care will need a graduate degree in nursing — either a master’s, Ph.D., or Doctor of Nursing Practice.

What should someone considering a career as an RN understand about the profession?

Candidates must be comfortable in a health care environment. These settings can be demanding, so it’s important for them to have an understanding of the expectations of the nursing profession.

Additionally, nursing candidates should sharpen their math and science skills, which are the foundation of nursing education. Some may need to take additional classes to be sure those skills adequate.

Nursing is an exciting career with diverse opportunities and great earning potential for both men and women. Nursing provides an opportunity to make a direct impact on the lives of others.

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Soft and hard skills are needed to fill in-demand jobs

In Northeast Ohio and across the country, employers are looking for skilled candidates to fill in-demand jobs. Regardless of industry, employers are putting an emphasis on communication and creativity, looking for those who can offer fresh perspective and innovation to a too often stagnant menu of offerings.

Smart Business spoke with Paul Cox, dean of Creative Arts, and Michael Huff, dean of Hospitality Management, both at Cuyahoga Community College. They offer their perspective on how the next generation of candidates is gathering the skills needed to fill critical roles in this region and beyond.

What should employers know about those with a creative arts education?

Creativity, broadly, is applicable to all jobs, even those more closely associated with science, technology, engineering and math skills. Those running manufacturing companies are more often saying creativity is a key attribute in an employee. They say they don’t necessarily need more people to build their products, for instance, they need people instead to reimagine the concept of their products to create something new.

Creativity is a habit of mind, a skill that’s applied to invent new and better ways to accomplish objectives. It can also help in other aspects of business life regardless of industry or technical discipline, for instance being comfortable making presentations to groups of people, being brave enough to expose a new idea to others and to confidently confront failure.

In what fields can those with a creative arts education be employed?

Each discipline has its own job prospects. For example, those with an education in recording arts often work in live sound — from major music artist tours to conferences. Visual communication students are helping large corporations with web and print designs, as are photographers who are showcasing companies’ products and events.

But regardless of whether the student was educated in filmmaking, music or journalism, what they all share is an entrepreneurial spirit. Many of them start their own businesses and promote themselves as if they’re their own brand. They also network and collaborate with others to finish projects and grow their enterprises. These are highly desirable attributes regardless of industry.

What are the career paths that are available to students with an education in hospitality?

Hospitality is a people industry that emphasizes serving others. There’s significant demand in Northeast Ohio and nationally for qualified talent to fill these positions today and in the future. The Department of Labor is projecting a 14 percent growth in culinary and hospitality service careers through the next 10 years.

Those with an education in culinary receive a good foundation in advanced culinary techniques, preparing them to work in various aspects of the culinary industry. That education also includes training in the managerial skills needed to work in a supervisory role in kitchens, along with experience to get started on the path to becoming a sous and executive chef, or training to do specialty work in baking, pastry professional or personal chef.

Degree study in restaurant and food service management prepares students for food service supervisory and management positions. Those can include positions in specialty restaurants, country clubs, at major event venues, commercial food service operations and large companies.

What are the core skills of those with an education in hospitality?

Many institutions of higher education are integrated into the local industries that they serve — their programs not only teach the Xs and Os, but often these programs stress the communication and critical thinking skills needed in these business applications. Chefs and managers alike must be able to communicate with servers, vendors and customers clearly to be successful.

Those with an education in either hospitality or the creative arts are learning critical skills employers want in high-demand industries. Because educational institutions are so involved at the working level with area businesses, more job candidates are entering the workforce with both the theoretical knowledge and practical understanding of how to operate and thrive in their fields.

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How the sector-based training model could be a solution for you

Traditionally, individual companies have driven the training that higher education institutions create to solve skill gap shortages, with those companies working separately to develop workforce skills and a pipeline of qualified candidates.
Sector-based training takes a different approach.

Industry players work together to create common job descriptions, skill set requirements and applicant pools. By sitting around the same table, companies within that industry cluster can achieve economies of scale and increase training efficiency.

“We have a core group of unemployed and underemployed in Cleveland who can take advantage of some of these jobs, if given the proper training. They can be the workforce that you are seeking,” says William H. Gary Sr., executive vice president of Cuyahoga Community College’s (Tri-C) Workforce, Community and Economic Development Division. “We want to begin now, to ensure the future economic vitality of this region, and that these individuals and others seeking to advance their careers can benefit.”

Smart Business spoke with Gary about sector-based training and how he hopes to see it utilized in Northeast Ohio.

What is an example of this kind of training?

With the forthcoming Republican National Convention and downtown development, Cleveland’s hospitality industry expects exponential growth — at the same time the industry is shifting to be more focused on customer service and technology. In response, Tri-C invited hotel general managers to a focus group to discuss their challenges and talent shortages.

The general managers were receptive to a sector approach for addressing both short- and long-term needs. Short-term training solutions, such as boot camps, will fill some of their immediate needs, in order to meet the expected demand. Right now, we’re developing camps designed to accelerate customer service training, which is a key aspect of meeting their employment needs.

Leaders in the restaurant industry also heard about the focus group meeting and asked if they could be included as well.

What other industries can benefit from this approach in Northeast Ohio?

The largest potential is for industries that drive the region’s economy — those that face talent shortages while projecting a lot of future growth. It also works better for industries with specialized skill set requirements and clearly-defined career pathways. Here, that could include manufacturing, information technology, health care, construction and public safety.

You mentioned this is being adopted throughout the country, what do you mean?

There are examples nationwide of sectorial approaches to addressing workforce development need in critical skill areas. In the Washington, D.C., and Northern Virginia areas, in order to address a critical shortage of skilled and credentialed nurses, the community college, in collaboration with area hospitals and health care organizations, collaborated to create a Healthcare Alliance Consortium. By pooling financial resources, engaging K-12 schools and working with an independent consultant, the consortium created a sustainable workforce development system and model for addressing the workforce needs of an entire industry sector.

How do you get organizations that compete with each other around the same table?

Competitiveness is a key obstacle, but not insurmountable, especially in Northeast Ohio. It’s important to remember, however, that a sectorial approach doesn’t have to be in lieu of individual organization recruitment strategies. It can be institutionalized in parallel with existing workforce development strategies. The value proposition is increased efficiencies, reduced training and recruitment costs, standardization, access to greater pools of resources, and the development of a sustainable workforce systems approach to addressing workforce challenges and skills shortages.

Not only is the cost lowered, because you’re training larger pools of candidates that benefit the entire industry, but it also develops common standards and skill set requirements and credentialing across the industry. Then, no matter where your potential employee receives training or works, hopefully he or she will have a set of standard credentials that are portable and acceptable throughout the state.

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How to prepare your staff with the right skills to become supervisors

The most successful companies employ a blend of internal development and strategic external hiring. But when you promote from within, you must be sure those front-line employees are ready to take on their new roles.

It’s common for rock star individual contributors who exceed in their current job to be promoted as a result of successful performance. But when they move up the ranks to manager, they often haven’t had the opportunity to develop the skills and behaviors needed to be successful — and as a result the transition from peer to supervisor can be very difficult.

Employees should be given opportunities — preferably in advance — to learn how to coach, manage performance and hold others accountable, says Jody M. Wheaton, M.S., SPHR, executive director of Client Solutions and Programs at Corporate College, a division of Cuyahoga Community College.

“Research tells us that the No. 1 reason supervisors fail is lack of interpersonal skills,” Wheaton says. “And when you break down lack of interpersonal skills, that’s soft side leadership behaviors like how do we handle conflict, how do we communicate, how do we interact with others.”

Smart Business spoke with Wheaton about formal learning and supervisory development programs that can provide your staff with the foundational skills supervisors need.

What are the advantages of promoting from within?

Not only does it benefit employees, it also helps your customers and company.

Establishing and developing internal staff helps attract, retain and engage top talent, because really bright people want to work for a company where they have clear growth opportunities through development and promotions. In addition, studies have found that younger generations today expect to advance more rapidly.

A culture of development and advancement encourages employees to not only work hard, but also be engaged because they are working toward something.

At the same time, by hiring external employees who bring something new to the table, you add new thoughts, outside experiences and diversity. And you motivate current team members to work hard and earn the advancements in the organization.

How should organizations set up a development program?

Begin with defining what the organization needs leaders to do in order to achieve business goals, and then develop a clearly defined talent strategy. Assess your talent and develop programming focused on high potential and high performing talent. Ensure your managers and leadership team are equipped to coach employees and have frequent conversations about career advancement, including a developmental action plan to address goals.

When high potential employees have frequent informal (mentoring, coaching, etc.) and formal (supervisory training) opportunities to learn the ropes, they’re better prepared when the right opportunity arises. When they aren’t fully prepared, the experience can be frustrating for both the team and new supervisor.

Also, remember that learning and development take a shared approach. The employees who want to develop their skills should be held accountable, while the company provides support.

But it doesn’t stop there — on-boarding a new supervisor is something many companies overlook. Give a new manager a mentor or network of professionals for guidance. It’s a continuous process of coaching and providing support to help him or her learn and grow in that new role.

What do you tell employers who feel they don’t have the time and resources for this?

Successful companies put their talent first, and make the investment in ongoing development because they do see the returns. Proper allocation of training budgets and resources requires understanding the needs of the business. Resources need to focus on those initiatives that are most critical and can maximize the training investment. Training providers that are agile and can customize delivery methods and content, tailored to your audience, help focus the efforts and add depth of expertise to your internal training or HR bench.

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