The Stevens file Featured

8:00pm EDT March 26, 2010

Born: Santa Rosa, Calif.

Education: Bachelor’s degree in political science from Santa Clara University; attended American University and the Pacific Coast Banking School

What was your first job, and what did you learn from it?

When I was 17, I was an ice skating coach where I learned how positive reinforcement helps people achieve even more than they think they can.

Whom do you admire most and why?

My husband, Rob, because of the amount of heart he puts into everything he does.

What’s your definition of success?

Making a difference to make the world a better place.

What’s your favorite part of your job?

Coaching people to achieve more than they think they can achieve.

What’s the best business advice you’ve ever received?

Always think a level above. Make decisions as if you were your manager.

Your workday is off to a bad start. How do you turn it around?

I make the choice to make the day productive and positive.

If your company had a theme song, what would it be?

‘Simply the Best’ by Tina Turner

If you weren’t in your current position, what might you be doing instead?

I would love to open a restaurant and be the chef.

On keeping employees focused: In any store you would go to in California, we start with a morning huddle where we get people energized and remembering why they’re there. Typically, a store manager will bring the whole team together in a circle and maybe start with an inspiring quote, talk about what’s in the news and then spend time with each team member talking about, ‘What’s your plan for the day? What can I do to assist you?’ It’s just reinforcing what the activities are going to be. Then we finish the day with thanking everyone for coming in and for helping our customers, making sure that team members leave feeling appreciated.