The Schore file Featured

8:00pm EDT September 25, 2010

Born: I was born in Southfield, Mich., and I grew up in Bloomfield Hills, Mich.

Education: B.A. from Michigan State University

What was your very first job, and what did you learn from it?

My very first job was selling women’s shoes when I was 14 years old. I learned that customer service and honest salesmanship were always critical components to success, and that taking initiative was going to be a driver for my career.

Whom do you admire most and why?

My mom was someone who I’d say I admired the most in my life. She was very hardworking, very honest, very focused on both family and on her professional career — both a great mentor and great role model.

What’s your definition of success?

I think success is defined by loving what you do, creating value for your employees and your shareholders and having fun along the way.

What’s your favorite part of your job?

My favorite part of my job is working with our clients and employees. It’s always great to sit down with a client and hear about what their needs and objectives are and then to think about how our company can continue to meet those needs and objectives. Then similarly, sitting down with employees who are the professionals on the front line of what we do every day, learning from them and providing them feedback as well as receiving feedback.

Your workday is off to a bad start. How do you turn it around?

I either call my kids or I will call one of our employees. Typically in talking to an employee, I’ll get reinvigorated about what we’re doing, which allows me to refocus away from whatever might be causing the bad day into all the good contribution that our company is delivering to our industry.