Born: Hawthorne, Calif.
First job: Working part-time for the YMCA
What is a universal truth you’ve learned about leading a business?
Absolutely, positively, without question, the No. 1 thing is putting people first. You have to do the right things to attract, retain, develop and grow your people.
If you don’t get the people thing right, everything else is really hard. If you get the people thing right, other things are much easier to accomplish.
What is the best business lesson you’ve learned?
From my father [Chester], who taught me to be relentless, tenacious and persistent in terms of making things work. You are going to get a lot of curves thrown at you, a lot of things are going to go wrong, a lot of people are going to try to make you fail.
You have to believe, keep pushing forward and making things happen and have a no excuses attitude.
What is the most important lesson a CEO needs to learn?
Credibility is key. It’s critical that people be able to trust you and believe you.
You need to be very sensitive to that. Without that, it will be very hard to get anything done. With it, you can really move mountains.