Engaged employees know your company’s expectations and believe their job descriptions implicitly include exceeding them. They use their talents to excel, connect well with colleagues and customers, and move their companies forward.

To learn more about transforming engagement levels in the workplace, Smart Business spoke with Diana Hendel, Pharm.D., CEO of three MemorialCare hospitals in Long Beach. MemorialCare is recognized as one of only 32 companies worldwide to receive the 2013 Gallup Great Workplace award.

How can you recognize an engaged employee?

When engaged employees walk past visitors in our hospitals’ hallways they make eye contact, smile and stop to help people find their way. Disengaged employees hurry by, believing that’s not in their job description. Engaged employees are more productive, customer-centric, safe and successful. They are 3.5 times more likely to be thriving in their lives, experience better days and have fewer unhealthy days. We see a direct correlation between high employee engagement and the service satisfaction scores we receive from our patients and their families.

What’s the first step to improve engagement?

Creating a work environment that values people and aims to ensure each employee has an emotional connection to the company’s mission is at the heart of sustaining employee engagement. Become an active partner with your employees to maintain or improve their health and wellness. Create an environment that makes being healthy easier, with nutritious on-site food options, walking challenges, weight reduction programs, gyms, smoke-free campuses, activity days, health information and more.

Encourage teams to take walking rather than sitting meetings, take activity breaks and make walking workstations available. In MemorialCare’s case, implementing these core aspects of a wellness program resulted in 77 percent of our employees reporting that their organization makes an effort to help them improve their health.

What are the next steps to partnering with employees?

Once you’ve implemented the foundation of a wellness program, the next step is to provide your employees with the knowledge they need to impact their risk factors for chronic disease. Understanding the key biometric numbers of blood pressure, blood sugar, cholesterol and body mass index, and their connection to heart disease and diabetes can help individuals lower their risk. Chronic diseases like high blood pressure, diabetes, asthma and depression are responsible for two-thirds of the total increase in health care spending, so reducing these conditions can help lower health care expenses.

Actively partner with employees who need the most help managing chronic conditions. The latest evidence shows that the support of a team including a wellness coach, nurse, dietician and physician can give individuals with chronic conditions what they need to make important changes.

MemorialCare partners with our employees with chronic conditions to make long-lasting lifestyle changes, lessen complications, improve outcomes, and lower medical and pharmaceutical costs through our program, The Good Life — In Balance. With 93 percent participant retention, the program has led to significant improvements in participants’ blood glucose and blood pressure.

How can employers improve the workplace?

Help identify key factors in moving the dial on your employees’ engagement by participating in a survey, like those initiated by Gallup. These surveys compare your results with other companies so you can learn where you excel or need improvement. There is a direct connection between investing in employees’ wellness and achieving internationally recognized employee engagement levels. By creating a culture where well-being is valued, you can improve health, morale and productivity, while reducing absenteeism as well as the costs of workers’ compensation and health

benefits.

Diana Hendel, Pharm.D, CEO, Long Beach Memorial, Miller Children’s Hospital Long Beach, Community Hospital Long Beach. Reach her at dhendel@memorialcare.org.

Website: See more health and wellness information, podcasts and videos.

Insights Health Care is brought to you by MemorialCare Health System

 

Published in Los Angeles

Engaged employees know your company’s expectations and work hard to meet and exceed them. They use their talents to excel, drive innovation and move their companies forward.

To learn more about transforming employee engagement levels in the workplace, Smart Business spoke with Barry Arbuckle, Ph.D., president and CEO of MemorialCare Health System, recognized as one of only 32 companies worldwide to receive the 2013 Gallup Great Workplace award.

What do engaged employees do to improve the workplace?

Imagine a candy wrapper lying on the floor of your business’s lobby. An engaged employee picks it up and puts it in the trash. They are 100 percent invested in helping your organization succeed. A disengaged employee ignores it and walks by. An actively disengaged employee was the one who threw it there to begin with.

According to Gallup, the average ratio of engaged to disengaged employees in their database of health care organizations is 4-to-1. Engaged employees are more productive, customer-centric, safe and successful. They are 3.5 times more likely to be thriving in their lives, experience better days and have fewer unhealthy days. We see a direct correlation between high employee engagement and the service satisfaction scores we receive from our patients and their families.

How do you improve employee engagement?

Creating a work environment that values people and aims to ensure each employee has an emotional connection to the company’s growth or mission is at the heart of sustaining employee engagement.

Become an active partner with your employees to maintain or improve their health and wellness. Create an environment that makes being healthy easier, with nutritious on-site food options, walking challenges, weight reduction programs, gyms, smoke-free campuses, activity days, health information and more. Encourage teams to take walking rather than sitting meetings, take activity breaks and make walking workstations available. In MemorialCare’s case, implementing these core aspects of a wellness program resulted in 77 percent of our employees reporting that their organization makes an effort to help them improve their health.

How do you become a partner in your employees’ wellness?

Once you’ve got the basics of a wellness program in place, help provide your employees with the knowledge they need to impact their risk factors for chronic disease. Understanding the key biometric numbers of blood pressure, blood sugar, cholesterol and body mass index, and their connection to heart disease and diabetes can help individuals to lower their risk. Chronic diseases like hypertension, high blood pressure, diabetes, asthma and depression are responsible for two-thirds of the total increase in health care spending. Reducing these can help lower health care expenses.

Actively partner with employees who need the most help managing chronic conditions. The latest evidence shows that the support of a team including a wellness coach, nurse, dietician and physician can give individuals with chronic conditions what they need to make important changes. MemorialCare partners with our employees with chronic conditions to make long-lasting lifestyle changes, lessen complications, improve outcomes, and lower medical and pharmaceutical costs through our program, The Good Life – In Balance. With 93 percent participant retention, the program has led to significant improvements in their blood glucose and blood pressure.

How can employers improve the workplace?

Participate in a survey, like those initiated by Gallup, to help identify key factors in moving the dial on your employees’ engagement. These surveys compare your results with other companies, so you can learn where you excel or need improvement.

There is a direct connection between investing in employees’ wellness and achieving internationally recognized employee engagement levels. By creating a culture where well-being is valued, you can improve health, morale and productivity, while reducing absenteeism, and the costs of health benefits and workers’ compensation.

Barry Arbuckle, Ph.D., is president and CEO of MemorialCare Health System. Reach him at barbuckle@memorialcare.org.

Website: See more health and wellness information, podcasts and videos.

Insights Health Care is brought to you by MemorialCare Health System

 

 

Published in National