Cover Story

2017 Pillar Award for Community Service

For two decades, we have honored many great companies and organizations whose employees have gone above and beyond to invest their time and resources in supporting our community.

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2017 Pillar Award for Community Service

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Ronald Berkman leaving CSU in great shape

2017 PILLAR AWARD FOR COMMUNITY SERVICE – LIFETIME ACHIEVEMENT AWARD Ronald Berkman arrived at Cleveland State University in 2009. It […]

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Ronald Berkman leaving CSU in great shape

Cover Story

Customer Service Awards 2017

These 24 organizations have demonstrated a commitment to superior customer service and have made a difference in the communities they call home.

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Customer Service Awards 2017

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Minute Men Staffing & HR ServicesJay Lucarelli shares his family pride through his work at Minute Men Staffing &...

When Jay Lucarelli became Minute Men’s president and CEO, he considered the many leadership lessons he got from his father.

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Jay Lucarelli shares his family pride through his work...

Insights

How to build a client experience orientation

Michael J. Toth, Executive Vice President and Chief Experience Officer at Westfield Bank, explains how companies can build a client experience orientation.

Stay on top of benefit compliance or face escalating fines

It’s common that employers aren’t sure whether their benefit plans are complying with all the applicable laws. It’s not necessarily the plan design, deductible or what’s covered that’s the issue, says Cheryl Cooper Perez, president of Benefit Innovations Group.

How to send a strong message through events

Whether the purpose of an event is to strengthen the company brand or deliver a message from the internal team, every detail of the event must be handled with care. The signage, décor, centerpieces, handouts and every other element of the event is a reflection of the company’s ability and reinforces its approach to business, says Rock The House's Matt Radicelli.

How to determine if a captive program is right for your company

Any company with good cash flow that’s looking to reduce its insurance costs should explore a captive insurance program. These programs can cover all the same risks as a traditional insurance program — workers’ compensation, automotive, employee benefits, etc. — while offering an opportunity to customize coverage, says Imprise Financial's Andrew Seger.

How businesses can improve their chances of getting a loan

Financing a business takes research, preparation and patience. No matter how small or large a business is, when meeting with a bank to secure a loan, business owners should be able to present plans, strategies and goals as clearly as possible, says Northwest Bank's Cheryl Madsen.