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Customer Service Awards 2017

These 24 organizations have demonstrated a commitment to superior customer service and have made a difference in the communities they call home.

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Customer Service Awards 2017

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Minute Men Staffing & HR ServicesJay Lucarelli shares his family pride through his work at Minute Men Staffing &...

When Jay Lucarelli became Minute Men’s president and CEO, he considered the many leadership lessons he got from his father.

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Jay Lucarelli shares his family pride through his work...

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Ganley Auto GroupKen Ganley loves selling cars and shares his passion with the team at Ganley Auto...

Ken Ganley has taken Ganley Auto Group, a company started by his father, and turned into one of the top dealerships in the U.S.

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Ken Ganley loves selling cars and shares his passion...

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2017 Family Business Achievement Awards

Cuyahoga Community College (Tri-C) is pleased to return as the Presenting Sponsor for the 2017 Smart Business Family Business Conference. Check out what these great family businesses across Northeast Ohio have been able to achieve.

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2017 Family Business Achievement Awards

Insights

Identify your intellectual property or risk losing it

Intellectual property (IP) protection is a critical task that enables companies to safeguard the hard work, expertise and ingenuity of their employees, says Kristen M. Hoover, a patent attorney at McCarthy, Lebit, Crystal & Liffman. But, to be effective, a plan must be crafted to fit the way an organization functions.

Don’t overlook the need for subcontractor agreements

It’s alarming how often subcontractor agreements are disregarded by companies that subcontract work to vendors, says Zito Insurance Agency's Nate Bell.

Four stages to entrepreneurial success

Research of privately held family businesses has revealed four phases of an entrepreneur’s business life cycle, says Barnes Wendling CPA's Jeffrey Neuman.

Low price doesn’t mean greatest savings with LTL shipping

When it comes to LTL shipping, companies are looking for the right carrier with the best transit times, rates and services, says AMWARE's Brad Mullins.

Take the time to understand the language in your lease before you sign it

Subtle, but significant issues you should understand before finalizing your next lease from Cushman & Wakefield/CRESCO Real Estate's Simon Caplan.