Cover Story

The Columbus Metropolitan Library turns the page to better serve customers

The Columbus Metropolitan Library and Patrick Losinski shifted focus to create more value and better serve the community.

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The Columbus Metropolitan Library turns the page to...

Cover Story

The Medical Mutual 2016 Pillar Award for Community Service

The Pillar Award for Community Service was developed to honor businesses and individuals dedicated to making Central Ohio a better place to live. Meet the 2016 honorees.

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The Medical Mutual 2016 Pillar Award for Community...

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Reframing the perceptionThe Strait & Lamp Group educates to find the right personnel

Strait & Lamp Group President Steven Arnold says it’s not hard to fill positions at the building materials company, but it is hard to find people who want to stick around.

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The Strait & Lamp Group educates to find the...

Cover Story

Rising to the topHow local business executives lead their organizations to success

Top leaders who have recently been inducted into the Central Ohio Business of Fame or won awards through Smart 50 and Smart Women share lessons about leadership.

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How local business executives lead their organizations...

Insights

Useful IRA charitable rollover, made permanent, helps donors plan

The news that the IRA charitable rollover has been made permanent comes as a relief for the charitably inclined. John Schuman of Budros, Ruhlin & Roe, Inc. talks about the IRA charitable rollover and how it can be used to a donor’s benefit.

How to improve your customer service with communications technology

In today’s business environment, it’s about how effectively and efficiently you communicate with your customers beyond just voice interaction — regardless of the type and size of your business. Ed Flynn of Warwick shares how to utilize technology for better customer service.

Choosing the right debt financing option to fund your company’s growth

No magic formula exists for choosing the right funding tool for your company, says Matthew Cannan of Fifth Third Bank. The best solution will be based on your business’s capital structure, your current situation and your needs.

How new drug coverage programs can help control costs, keep employees safe

The concern over the cost and safety of compound drugs is growing. Veronica Hawkins of Medical Mutual shares why and how to help employees avoid high-priced medications that are often unnecessary or dangerous — or both.

Key structural considerations for companies seeking early-stage funding

The dollar figure of the investment is important, but so is the structure, says Mark A. Thompson of Kegler Brown Hill + Ritter. Entrepreneurs should always ask: What am I really giving up in exchange for the money?