Cover Story

Smart Women: Women leaders employ diversity and inclusion to build teams

Presenting the 2017 Central Ohio Smart Women Award winners and panelists who will be featured at this year's Smart Women Breakfast on Aug. 15.

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Smart Women: Women leaders employ diversity and...

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DLZ Corp. focuses in the right direction under consistent leadership

Chairman and CEO Vikram “Raj” Rajadhyaksha’s attitude toward risk has changed since he cashed in his retirement to buy the company, but he’s ensured DLZ Corp. remains unwavering in its approach to the work, the employees and more.

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DLZ Corp. focuses in the right direction under...

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The chief ingredientsWhite Castle balances seasoned success with fresh ideas

Beef consumption is declining. So, what does that mean for White Castle System Inc., the king of the slider? Find out from new CEO Lisa Ingram.

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White Castle balances seasoned success with fresh...

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It all adds upHuntington Bank grows stronger with FirstMerit folded into its operations

Steve Steinour has been involved in more than 30 mergers and acquisitions over the course of his career. But Huntington Bank’s acquisition of FirstMerit Corp. last year for $3.4 billion was the largest in the bank’s history.

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Huntington Bank grows stronger with FirstMerit folded...

Insights

What’s needed to deliver empathic, compassionate customer service

Empathy and compassion are key to connecting with and relating to your customers. They aren’t simply nice to have; they’re essential. Quantum Health's Steven Knight shares how to find and support employees who can deliver best-in-class customer service.

Avoid these pitfalls to get the full tax benefit of your charitable contributions

U.S. businesses and individuals tend to be generous with their time, talents and treasures. Turning that generosity into an allowable tax deduction against taxable income, reducing annual income tax bills, can be trickier. Check out these tips from Maggie Gilmore, director of tax services at Clarus Partners.

Address safety in your workplace with a safety committee

Doug Newman, senior risk services consultant at CompManagement, explains some of the key components of a safety committee.

How to survive sales and use tax audits

Any growing company can expect to hit the department of revenue’s radar at some point. Since it may be inevitable, it’s important to be prepared for sales and use tax audits. Cheryl A. Fields, sales and use tax manager at Clarus Partners, gives tips for surviving a sales and use tax audit.

Spreadsheets, departmental databases make way for a new technology trend

Case management might not sound like a technology buzzword, but the all-inclusive system brings together bundles of information relating to a single case — a client, project, etc. — rather than working with individual documents or files in silos. Blue Technologies' Heather Stump shares how to ensure business scalability through case management solutions.