Cover Story

Smart Women: Women leaders employ diversity and inclusion to build teams

Presenting the 2017 Central Ohio Smart Women Award winners and panelists who will be featured at this year's Smart Women Breakfast on Aug. 15.

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Smart Women: Women leaders employ diversity and...

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DLZ Corp. focuses in the right direction under consistent leadership

Chairman and CEO Vikram “Raj” Rajadhyaksha’s attitude toward risk has changed since he cashed in his retirement to buy the company, but he’s ensured DLZ Corp. remains unwavering in its approach to the work, the employees and more.

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DLZ Corp. focuses in the right direction under...

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The chief ingredientsWhite Castle balances seasoned success with fresh ideas

Beef consumption is declining. So, what does that mean for White Castle System Inc., the king of the slider? Find out from new CEO Lisa Ingram.

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White Castle balances seasoned success with fresh...

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It all adds upHuntington Bank grows stronger with FirstMerit folded into its operations

Steve Steinour has been involved in more than 30 mergers and acquisitions over the course of his career. But Huntington Bank’s acquisition of FirstMerit Corp. last year for $3.4 billion was the largest in the bank’s history.

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Huntington Bank grows stronger with FirstMerit folded...

Insights

How to maintain a culture of mutual respect

Company leaders must try to balance what may be competing forces: our innate biases and doing the right thing for the organization. Sequent's William F. Hutter discusses how to understand and manage cultural dynamics in the workplace.

Tips on how to prevent, respond to and recover from workplace violence

CompManagement's Cassy Taylor talks about how employers can prevent, respond to and recover from workplace violence incidents.

How to capture the customer voice to generate new services

Customer feedback is pure gold because you can dissect it to discover where you need to improve, says David Bano, chief claims officer at Nationwide. He explains why customer service and innovation go hand-in-hand.

How banks can help companies connect, add efficiency

Like many industries, banks have to break out from their traditional, transaction role that they’ve played for decades. Richwood Bank's Chad Hoffman discusses nontraditional services from banks that are doing more with the customers they have.

Sales tax implications for sellers in the Amazon Marketplace

Some 2 million sellers are reportedly using Amazon Marketplace today, a 50 percent increase over the past two years. Unfortunately, not everyone understands the sales tax implications. Here's what you need to know about keeping up with tax obligations as a seller on Amazon Marketplace, according to Jeff Mallory, tax partner at Clarus Partners.