Adaptive golf program gets new life as OhioHealth Fore Hope
Tips for taking the customer experience to the next level
The speed of getting information and providing service has accelerated at an unbelievable rate — and with rapid advancements in technology come higher customer service expectations. Nationwide's Jasmine Green shares how to make strong customer service even stronger in today’s world.
How to help employees reduce the risk of health care fraud and identity theft
Health care fraud costs everyone money — providers, health insurers, employers and consumers, says Veronica Hawkins, Medical Mutual vice president of Statewide Accounts. Here's how employers can play a role in helping decrease this risk.
What Ohio employers need to know now that medical marijuana is legal
Stephanie McCloud, government/industry relations counsel at CompManagement, talks about Ohio's medical marijuana laws and what employers should do now.
How EOBs help employees understand their health care costs
For many people, explanation of benefits statements can be somewhat confusing and difficult to navigate. But Amber Hulme of Medical Mutual, says by helping employees understand what’s in their EOBs, organizations can avoid overspending on health care.
Close the leadership gap with a knowledge transfer strategy
The rapid pace of baby boomers retiring has threatened the transfer of organizational knowledge from one generation to the next. That’s forcing many companies to address the growing gap in their leadership pipeline. Sequent's Midge Streeter discusses organizational leadership trends and how companies can prepare and retain its next generation of leaders.
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