Cover Story

The chief ingredientsWhite Castle balances seasoned success with fresh ideas

Beef consumption is declining. So, what does that mean for White Castle System Inc., the king of the slider? Find out from new CEO Lisa Ingram.

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White Castle balances seasoned success with fresh...

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It all adds upHuntington Bank grows stronger with FirstMerit folded into its operations

Steve Steinour has been involved in more than 30 mergers and acquisitions over the course of his career. But Huntington Bank’s acquisition of FirstMerit Corp. last year for $3.4 billion was the largest in the bank’s history.

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Huntington Bank grows stronger with FirstMerit folded...

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A strong workforce sets Central Ohio manufacturers up for success

Whether you’re a small or large manufacturer, your workforce is critical. From finding talent to building a culture of collaboration, people are a differentiator.

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A strong workforce sets Central Ohio manufacturers up...

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Exploring the cutting edgeNationwide Children’s Hospital leads its industry from the forefront

Research and staying at the industry forefront is the lifeblood of elite organizations like Nationwide Children’s.

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Nationwide Children’s Hospital leads its industry...

Insights

How multi-function printers can enhance your company’s mobility

Multi-function printers that incorporate printing, scanning, faxing, copying and document storage have yet another role they can take on — promoting your company’s mobility. Blue Technologies' Curtis Verhoff explains how the MFP can help organizations have a more mobile workspace.

What’s needed to deliver empathic, compassionate customer service

Empathy and compassion are key to connecting with and relating to your customers. They aren’t simply nice to have; they’re essential. Quantum Health's Steven Knight shares how to find and support employees who can deliver best-in-class customer service.

Avoid these pitfalls to get the full tax benefit of your charitable contributions

U.S. businesses and individuals tend to be generous with their time, talents and treasures. Turning that generosity into an allowable tax deduction against taxable income, reducing annual income tax bills, can be trickier. Check out these tips from Maggie Gilmore, director of tax services at Clarus Partners.

Address safety in your workplace with a safety committee

Doug Newman, senior risk services consultant at CompManagement, explains some of the key components of a safety committee.

How to survive sales and use tax audits

Any growing company can expect to hit the department of revenue’s radar at some point. Since it may be inevitable, it’s important to be prepared for sales and use tax audits. Cheryl A. Fields, sales and use tax manager at Clarus Partners, gives tips for surviving a sales and use tax audit.