Cover Story

Who to Watch: Central Ohio

A look at the men and women poised to shape Central Ohio in 2017 and beyond

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Who to Watch: Central Ohio

Cover Story

The Medical Mutual 2017 Pillar Award for Community Service, Central Ohio

Recognizing businesses and individuals dedicated to making Central Ohio a better place to live, especially the tie between the for-profit and nonprofit worlds.

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The Medical Mutual 2017 Pillar Award for Community...

Cover Story

25 Central Ohio organizations demonstrate the keys to longevity

25 Central Ohio organizations share how to adapt changing times and how culture factors into their business longevity.

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25 Central Ohio organizations demonstrate the keys to...

Cover Story

Central Ohio Transit AuthorityCOTA and W. Curtis Stitt power on by creating efficiencies, working smarter

At COTA, W. Curtis Stitt and his staff are never done trying to improve. Because if COTA can operate more efficiently, it will be able to push more service out onto the street.

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COTA and W. Curtis Stitt power on by creating...

Insights

Spreadsheets, departmental databases make way for a new technology trend

Case management might not sound like a technology buzzword, but the all-inclusive system brings together bundles of information relating to a single case — a client, project, etc. — rather than working with individual documents or files in silos. Blue Technologies' Heather Stump shares how to ensure business scalability through case management solutions.

How to identify the indicators in your industry that signal change

Looking back before the onset of the Great Recession, Sequent CEO William F. Hutter says there were signs that problems were coming. He explains how companies can use their HR departments to get ahead of trends affecting their business.

How to build a culture that delivers empathy and compassion

Each organization has to understand what its consumers need — staying laser focused on that while building a culture around those values. Quantum Health's Shannon Skaggs gives his lessons in what it takes to build a strong company culture.

Too many companies miss out on common cost-saving tax credits

Many businesses fail to take advantage of cost-saving tax credits made available by state and local governments. Don't be one of them. Monika Diehl, tax director at Clarus Partners, talks how businesses can identify and take advantage of available tax credits to offset expenses.

Tips for taking the customer experience to the next level

The speed of getting information and providing service has accelerated at an unbelievable rate — and with rapid advancements in technology come higher customer service expectations. Nationwide's Jasmine Green shares how to make strong customer service even stronger in today’s world.